IT Solutions Specialist (Department Promotional)

City of Oxnard • Oxnard, CA

3d • Onsite

About The Position

The City of Oxnard’s Information Technology Department is hiring an IT Solutions Specialist. This opportunity is open only to current City of Oxnard employees in the IT Department. The position provides technical support to City staff, troubleshoots complex issues, and develops technology solutions to meet departmental needs. It also coordinates small-scale initiatives, documents new procedures, and establishes repeatable processes to improve service delivery and consistency.

The position combines standard daily technical support with advanced analytical problem-solving for uncommon or undocumented requests. It works as a lateral peer to technical tiers and translates unclear business requirements into actionable IT workflows. The role receives general supervision for routine work performed under established standards and procedures, and specific instructions for non-routine matters and deadlines.

The normal work week is Monday through Thursday, 8:00 a.m. to 6:00 p.m., and alternating Fridays, 8:00 a.m. to 5:00 p.m. Depending on assignment, staff may work shifts outside these standard hours and may need to be available for additional hours in response to workload peaks or changing departmental needs. The work environment varies by assignment but is typically an office setting or field work. Hybrid and remote work are not offered. Applicants must successfully complete a thorough background investigation, including a polygraph exam as part of the selection process. The position is full-time, has one current vacancy, is represented by SEIU, has a 12-month probationary period, and is eligible for overtime pay.

Requirements

• Associate’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Two years of related experience.
• Valid California Class C Driver’s License with a satisfactory driving record.
• Must be a current City of Oxnard IT Department employee.
• Ability to communicate effectively in English, orally and in writing.
• Proficiency and comfort using computers, office automation (Microsoft Office/Google), and web-enabled tools.
• Successful completion of a thorough reference check and background investigation; a polygraph exam is required as part of the selection process.
• Regular and reliable attendance, effective communication skills, and ability to develop effective working relationships.

Responsibilities

• Receive, prioritize, and respond to technical support calls and requests; troubleshoot and resolve issues; and enter and update data and information.
• Provide second-level help desk support and troubleshoot issues involving mobile devices, data, and workstations.
• Conduct intake interviews with City staff and translate ambiguous or complex business needs into actionable IT workflows.
• Investigate and evaluate technology solutions for unique service requests that lack formal project oversight, historical precedents, or established runbooks.
• Lead and coordinate small-scale departmental initiatives and micro-rollouts from discovery through deployment.
• Write initial Standard Operating Procedures and Knowledge Base articles for new solutions, then transition the runbooks to technical support tiers so future occurrences become repeatable tasks.
• Perform other duties of a similar nature and level as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree