IT Solutions Engineer/Analyst I/II | Palo Verde

APS • TONOPAH, AZ

9d • Hybrid

About The Position

Responsible for the support, administration, maintenance, and continuous improvement of business-critical vendor and enterprise applications. Partners with business stakeholders, software vendors, and IT teams to ensure applications remain secure, reliable, and aligned with business objectives. Supports application lifecycle activities including incident management, problem resolution, system configuration, testing, upgrades, implementations, user support, and operational improvements. Troubleshoots application and system issues, coordinates with vendors to resolve technical problems, and contributes to the delivery of technology solutions that improve business processes and operational performance.

Requirements

• Bachelor's degree in Information Technology, Computer Information Systems, Business Information Systems, Engineering, or related field
• IT Solutions Engineer/Analyst I: PLUS one (1) year of relevant experience; or an equivalent combination of education and directly related experience.
• IT Solutions Engineer/Analyst II: PLUS four (4) years of relevant experience; or an equivalent combination of education and directly related experience.
• Requires basic technical knowledge within an application, technology, or business support area (for I).
• Requires working knowledge and experience supporting enterprise or vendor-supported applications (for II).
• Demonstrated analytical, troubleshooting, and problem-solving skills.
• Ability to communicate technical concepts effectively to technical and non-technical audiences.
• Ability to manage multiple assignments and priorities in a team environment.
• Demonstrated ability to independently resolve complex technical and operational issues (for II).
• Experience coordinating with vendors, business stakeholders, and technical teams (for II).
• Ability to lead assigned initiatives and provide guidance on application support activities (for II).

Nice To Haves

• Experience supporting Commercial Off-The-Shelf (COTS), SaaS, or vendor-hosted applications.
• Knowledge of IT Service Management (ITSM) processes, including Incident, Problem, Change, Request, and Release Management.
• Experience working directly with software vendors to investigate and resolve issues.
• Experience with software development, scripting, or coding using languages such as C#, .NET, Java, Python, PowerShell, JavaScript, SQL, or similar technologies.
• Experience developing, troubleshooting, and supporting application interfaces, integrations, APIs, web services, ETL processes, or data exchange solutions.
• Experience supporting application testing, upgrades, implementations, and system integrations.
• Knowledge of user access management, application administration, and system configuration practices.
• Ability to create and maintain technical documentation, procedures, and knowledge articles.
• Strong customer service, organizational, communication, and relationship management skills.

Responsibilities

• Supports the administration, maintenance, configuration, and continuous improvement of assigned business and operational applications.
• Troubleshoots, analyzes, and resolves application incidents, service requests, and production issues in accordance with established service levels.
• Provides Level 1 and Level 2 support for vendor-supported and enterprise applications.
• Coordinates with software vendors, business stakeholders, and IT teams to investigate and resolve technical and functional issues.
• Supports application upgrades, patches, implementations, system integrations, and enhancement initiatives.
• Performs testing activities for new functionality, upgrades, defect corrections, and system changes.
• Creates and maintains technical documentation, support procedures, knowledge articles, and application support materials.
• Supports application administration activities including user access management, configuration updates, and routine maintenance tasks.
• Participates in continuous improvement initiatives that enhance system reliability, performance, security, and user experience.
• Follows established cybersecurity, compliance, operational, and change management processes.

Benefits

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level