IT Solutions Analyst

Penske • Beachwood, OH

12h • Hybrid

About The Position

A Solutions Analyst is an information technology professional who functionally designs systems, applications and user interfaces for a solution that supports a specific business process. A Solutions Analyst works closely with our external customers and operations (internal and external) to identify process and system improvement opportunities and documents business and technical requirements. A Solutions Analyst assists with implementation and training of the solution which ensures business and technical process compliance. These professionals have a wide range of technical and business knowledge rather than focusing their skills in a specific area of information technology.

Requirements

• Functional design of systems, applications, and user interfaces.
• Documentation of business and technical requirements.
• Assistance with implementation and training of solutions.
• Wide range of technical and business knowledge.
• Collaboration with external customers and internal/external operations.
• Identification of process and system improvement opportunities.
• Ensuring business and technical process compliance.
• Customer sales presentations.
• Analysis of system/software capabilities.
• Mentoring junior level associates.
• Team leadership.
• Project planning, timeline creation, and milestone setting.
• Meeting facilitation for plan effectiveness, cost implications, and solution quality.
• Feedback provision on project team members.
• Input on training needs and skill improvements for team members.

Nice To Haves

• Experience in freight management solutions.
• Experience in supply chain management.

Responsibilities

• Works closely with external customers, operations (internal and external), IT departments and project team during freight management solution design and definition.
• Translates business requirements into system requirements
• Manages the projects and/or solutions to meet client group expectations.
• Main point of contact for client group updates, issues, and questions.
• Tests and certifies that the solution meets the customer and business process requirements.
• Participates in Customer sales presentations to articulate Penske’s technology solution capabilities
• Designs business process solutions based on system capabilities.
• Identifies new applications and functionality required to support a specific requirement.
• Trains end-user groups on how to use the solution.
• Leads project scope and recommend technical solutions to meet customer needs.
• Creates project plans, timelines, milestones, goals, and ownership
• Leads regular meetings to ensure the effectiveness of the plan, cost implications, and quality of the solution
• Involved in analyzing system/software capabilities and how it relates to creating a technical solution.
• Identifies future opportunities for system enhancement and value generation.
• Leads a team of Solution Analyst
• Mentors junior level associates.
• Identifies and communicates tasks to the appropriate departments required to develop and implement the solution.
• Assesses solution quality and certify that it meets the customers’ requirements.
• Provides feedback to managers of project members that helped to develop and implement the solution.
• Assists with writing reviews for associates in their team.
• Provides input on the training needs and skill improvements for associates in their team
• Other projects as assigned by the supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed