IT Solution Analyst - Mon-Fri 8:00AM-5:00PM

NGK Ceramics USA, Inc. • Mooresville, NC

1d • Onsite

About The Position

Responsible for the administration, maintenance, security, and continuous improvement of the company's endpoint management, infrastructure operations, backup systems, and server environments, while serving as a technical lead for Microsoft Configuration Manager (MCM/MECM/SCCM), Veeam backup administration, and systems support. This position works closely with IT Solution Architects to implement and administer systems.

Requirements

• High School diploma or equivalent (e.g. GED (General Educational Development) or HSE (High School Equivalency).
• CRC Bronze or above if no degree passed high school/GED.
• 5+ years of experience managing Microsoft Configuration Manager (MCM/MECM/SCCM).
• 5+ years of experience managing Microsoft Group Policy (GPO) administration and Active Directory.
• 5+ years of experience with Windows Server administration and enterprise desktop management.
• 5+ years of experience supporting VEEAM Backup & Replication and disaster recovery operations.
• 5+ years of experience with VMware vSphere environments.
• Solid grounding in IT systems, including an understanding of IT theory and principles.
• Excellent communication and collaboration skills.
• ITIL literate.
• Ability to read, analyze and interpret general business periodicals, professional journals, or technical procedures.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to interpret various graphs.
• Ability to apply principles of logical or scientific thinking to a wide range of practical problems.
• Ability to deal with problems involving several concrete variables in standardized situations.
• An up-to-date knowledge of a core operating system – including Windows and LINUX.
• Understanding of the latest developments in the core operating system and related technologies.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Science or Information Systems or extensive related IT Experience.
• Experience working in a manufacturing environment.

Responsibilities

• Administrator and support of Microsoft Configuration Manager (MCM/MECM/SCCM) for device deployment, compliance, and imaging, including Group Policy and PC and server patching.
• Manage and monitor daily backup operations for servers, applications, and critical business systems and administer and support VEEAM Backup environment and participate in disaster recovery planning, testing, and audit activities.
• Support Active Directory administration and user account management as well as assist with server administration and maintenance activities, including assisting with infrastructure upgrades, migrations, and maintenance projects.
• Maintain technical procedures, standards, and operational documentation as well as developing new ones. Act as a senior technical resource for the above names systems.
• Monitors system/network systematically and takes necessary actions to ensure efficient and continuous service.
• Implements upgrades and changes to systems/networks so that systems are improved with minimum disruption to service.
• Completes required documentation that is in accordance with departmental and ITIL (Information Technology Infrastructure Library) standards to enable systems to be supported, maintained and effectively utilized.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED