IT Site Technician / Client Services Site Technician Department

TTM Technologies•Farmingdale, NY

1d•$60,415 - $100,692•Onsite

About The Position

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. The Client Services Support Technician is responsible for addressing Help Desk calls from the company user base, creating the initial record of the request, resolving all Level One end-user problems, and identifying, evaluating, and solving end-user workstation problems. They will support and train end-users in a wide range of software applications, contact third-party vendors for warranty service repair, and maintain punctual and predictable attendance. This role also involves assisting the site with after-hours support needs and being a member of the on-call after-hours rotation for supporting all sites. The technician must be able to work with minimal supervision, communicate effectively with site administration and other team members, and work closely to learn and share technical skills. Good communication skills, the ability to lead medium-sized projects, contribute solutions to the knowledge base, and master new computer technology are essential. Maintaining cooperative working relationships, demonstrating sensitivity to and respect for a diverse population, mentoring junior-level technicians, and possessing dedicated customer service skills are also key. The ideal candidate will be an active and supporting team member with an eager, can-do attitude, strong knowledge of current desktop and laptop operating systems and hardware, and the ability to install and troubleshoot Microsoft Office and other desktop applications. Skilled network and printing troubleshooting, problem resolution, and the ability to quickly learn and adapt to new technologies and processes are required. Familiarity with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop, and other remote access applications is expected. The role requires excelling in an environment where exceeding customer expectations is the key objective, along with strong reading, documentation, and basic math skills.

Requirements

Help Desk calls from company user base
Creates the initial record of the request
Resolves all Level One end-user problem
Identify, evaluate and solve end-user workstation problems
Support and train end-users in a wide range of software applications
As needed; read, understand and apply complex technical information
Contacts third-party vendors for warranty service repair
Maintains punctual and predictable attendance
Assist site with after-hours support needs
Member of on-call after hours rotation for supporting all sites
Ability to work with minimal supervision, while communicating with site administration and other team members
Work closely to learn and share technical skills with other team members
Good Communication Skills
Able to lead medium sized projects and contribute solutions to knowledge base.
Master new computer technology
Maintain cooperative working relationships
Demonstrate sensitivity to, and respect for, a diverse population
Mentor junior level technicians with technical training
Dedicated Customer Service skills
Active and supporting team member with eager, can-do attitude
Strong knowledge of current desktop and laptop operating systems and hardware
Ability to install and troubleshoot Microsoft Office and other desktop applications
Skilled network and printing troubleshooting and problem resolution
Ability to quickly learn and adapt to new technologies and processes
Familiar with Terminal Services, Bomgar, Citrix, VPN, Remote Desktop and other remote access applications
Must excel in an environment where exceeding customer expectation is the key objective
Strong reading, documentation and basic math skills are required
Basic knowledge of current desktop and laptop operating systems and hardware
Can install Microsoft Office and other desktop applications
Able to follow established troubleshooting and other process documentation
Can relay technical information in a manner the customer will understand
Ability to work with site management and direct manager to identify site impacting issues
Two years college level course work or equivalent
8+ years providing end-user phone support for current PC desktop and application software OR 8+ years installing, upgrading, troubleshooting and repairing personal computers in a network environment.
Candidates must be able to sit for prolonged periods of time in front of a computer.
Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
Microsoft Office Suites (2003 to Current version)
Microsoft Exchange Management
Microsoft Active Directory
Microsoft Windows Server and Workstation Operating Systems
DELL laptops/desktops
Windows Surface pro/laptops
AirWatch
WebEx
Oracle
Java
Terminal Services
Cisco CUMC
FTP, Telnet, DOS
Remote Access tools
Endpoint Security
Cisco VPN
ManageEngine Suite

Nice To Haves

Microsoft / Cisco Certification

Responsibilities

Provide technical software, hardware and network problem resolution
Perform question/problem diagnosis and guiding users through step-by-step solutions
Identifies, diagnoses, and resolves problems for users of personal computer software and hardware, network, and internet connection problems
Clearly communicate technical solutions to end-users in a user friendly, professional manner
Provide one-on-one end-user training as needed
Escalate more complex end-user problems to the appropriate infrastructure team members
Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) software
Assists in creating materials for end-user frequently asked questions (FAQs)
Conduct hardware and software inventory database maintenance and reporting, and perform related work as required
Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals
Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements
Helps install local area network cabling systems and equipment such as network interface cards, servers and switches