IT Site Support Technician II

Moog•Salt Lake, UT

4d•Onsite

About The Position

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. Our Corporate Group team is looking for an IT Site Support Technician II to join them. You will report to the Regional IT Site Support Manager and will have an on-site, 1st shift work schedule in Salt Lake City, UT. Must live local to the Salt Lake City, UT area to work on-site; relocation assistance is not available for this opportunity. This role may support both sites located in Salt Lake City and additional sites remotely. The site is on a 9/80 work schedule.

Requirements

In lieu of a bachelor's degree, a combination of 7 years of experience in an IT support role and education is acceptable.
Experience working with company service desk software, remote access desktop programs, and configuring Windows based computer systems and applications.

Nice To Haves

Industry certifications (preferred) Windows 10/11, CompTIA A+, CompTIA Net+, ITILv4 Foundation, Dell Proven Professional.

Responsibilities

Diagnose, research, and resolve routine IT issues, providing technical assistance and support to end-users through written and verbal communication.
Provide guidance and explain policies and procedures, as well as train new technology to end-users.
Troubleshoot end-user PC, network, printing, and application issues.
Deployment of PC equipment and accessories, including Installation and support of endpoint software.
Conference Room technology diagnosis and support.
Escalation of issues to appropriate team after troubleshooting and documenting progress in the ITSM tool.
Provide on demand support to users with immediate needs.
Assist in the identification, monitoring, and replacement of end-user and infrastructure equipment.
Collaborate with IT resolver teams to drive resolution of critical technology issues.
May travel to provide on-site support within assigned region.
Provide onsite smart hands support for Server and Network related issues.
Complete detailed documentation within the IT service management system; incidents and requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
Attend in-person meetings, appointments with end users to analyze, troubleshoot and diagnose hardware problems.
May be required to support after-hours in the event of any emergency, critical troubleshooting, system maintenance or other issues as requested.

Benefits

great compensation package
annual profit sharing
matching 401k
Employee Stock Purchase Plan
Flexible Spending and Health Savings Accounts
Flexible paid time off
holidays
parental leave program
Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Tuition Assistance
mentorship and coaching opportunities
leadership development and other personal growth programs
Employee Resource Groups
cultural events, and celebrations.