Jr. IT Site/PC Support Technician

Amentum•Grand Junction, CO

2d•$28•Onsite

About The Position

Amentum is seeking a Windows Desktop Support Technician to support an IT Management Services program for the Department of Energy. The overall program includes a 500+ workforce performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations. The End User Support Specialist will provide basic field windows support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks for unclassified telecommunications and information technology (IT) systems Office of Legacy Management.

Requirements

Windows use and troubleshooting skills.
Network troubleshooting skills.
Dell Laptop troubleshooting skills.
Good communication skills.
Ability to contribute to a team environment.
Ability to follow established procedures.
Ability to establish and document procedures.
Must be able to obtain and maintain facility credentials/authorization.
US Citizenship is required for facility credentials/authorization at this work location.

Nice To Haves

Experience in lieu of education considered.

Responsibilities

Image and setup of PC for users
Install software for user PC’s
Setup of computer hardware in user office / move equipment and setup in office moves.
Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met‐or‐exceeded.
Troubleshoot the system problem & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework)
If unable to repair on initial visit, validate the user’s problem & provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired.
Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits.
Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
Make every attempt, when appropriate, to resolve service requests remotely.
Track and assign inventory distributed to and received from users.
Monitor and mitigate vulnerabilities on PC’s (missing update patches).
Process aged out equipment for excessing to Personal Property.
Distribute PC to new users and demonstrate proper use.
Partner with team members to communicate new solutions and assist other technicians when call volume is low.
Contribute to the knowledgebase (KB) through research of articles, training courses attended, and on the job learning, etc.
Other duties as assigned.