IT Site Support Specialist (Onsite - Boston)

Haemonetics • Boston, MA

20h • Onsite

About The Position

The IT Site Support Specialist is an on-site role responsible for providing advanced support for escalated technical issues, supporting remote users, and addressing office technology needs. This position works closely with first-level support and specialized teams to deliver reliable, secure, and efficient end-user IT services.

Requirements

• Associate’s or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience preferred, with at least three years of IT support experience.
• Familiarity with Microsoft Windows, business applications, endpoint devices, networking fundamentals, access management, and security practices.
• Experience with IT service management and remote support tools, technical documentation, and strong troubleshooting, communication, and problem-solving skills.
• Experience with basic system administration, IT projects, and supporting hybrid or remote users, office environments, conference room and AV technology, workstation setups, new hire onboarding, and executive or VIP users is a plus.

Nice To Haves

• CompTIA A+, Network+, ITIL, Microsoft, Cisco, or similar certifications are a plus

Responsibilities

• Provide advanced support for escalated hardware, software, operating system, network, access, and application issues for both on-site and remote users through remote or on-site support.
• Provide on-site support for office technology, including workstation setup, executive and VIP support, conference room and AV support, desk moves, new hire setup, and connectivity needs.
• Investigate complex or recurring issues, identify root causes, and implement sustainable resolutions or approved workarounds.
• Support user administration, system configuration, software deployment, patching, and routine maintenance of end-user devices, peripherals, and supported applications to ensure secure and reliable IT operations.
• Support IT projects such as technology rollouts, office moves, hardware refreshes, and system upgrades by coordinating tasks, preparing equipment, and assisting with smooth implementation across office and end-user environments.
• Manage escalated requests, coordinate with specialized teams, and support first-level staff through guidance and knowledge sharing.
• Maintain accurate records, develop knowledge resources, support security practices, and contribute to process improvement.

Benefits

• 401(k) with up to a 6% employer match and no vesting period
• employee stock purchase plan
• flexible time off for salaried employees
• accrual of three to five weeks’ vacation annually (based on tenure) for hourly employees
• accrual of up to 64 hours (annually) of paid sick time
• paid and/or floating holidays
• parental leave
• short- and long-term disability insurance
• tuition reimbursement
• health and welfare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree