IT Site Services Supervisor

Maricopa County • Phoenix, AZ

19h • Hybrid

About The Position

As the IT Site Services supervisor, this role is perfect for someone who thrives in dynamic environments and loves solving complex problems. You’ll lead a talented team dedicated to ensuring seamless Desktop Support services for end users across the County. The position offers the excitement of developing and implementing customer service strategies, maintaining up-to-date knowledge of hardware support, and contributing to long-range systems planning. By directly supervising and mentoring your team, you’ll make a significant impact on efficiency and effectiveness, while interacting with various IT managers and support staff across the county.

Requirements

• Three years of related experience
• Bachelor’s degree in Computer Science or related field
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.

Nice To Haves

• Six years of progressive experience in IT operations or related fields
• Three years in a supervisory or managerial role
• Experience working with multiple departments to implement IT solutions
• Experience with IT ticketing systems (e.g., ServiceNow, Zendesk)
• Proficiency in personal computer systems, LAN/WAN, software, hardware troubleshooting, and asset management tools

Responsibilities

• Supervises and directs the work of IT operational support teams (e.g. help desk or PC/LAN); selects, trains, coaches, and mentors staff
• Develops and implements customer service strategies; maintains current knowledge of personal computers and hardware support
• Ensures support practices adhere to policy and procedure compliance, recommends changes, and adjustments to maximize efficiency
• Participates in budget preparation and administration
• Maintains current knowledge of asset and knowledge management, software architecture, and upgrade techniques
• Troubleshoots and resolves the most complex problems and ensures that division objectives are met
• Assists in the creation of IT operation strategies, personal computer strategies, and support standards
• Assists leadership on long-range systems planning

Benefits

• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees