IT Site Analyst

Erickson Senior Living•Tinton Falls, NJ

1d•$65,000 - $70,000•Onsite

About The Position

As our IT Support Analyst, you will be part of a team that provides technology support to 1175+ residents and 710+ staff at our Seabrook Senior Living Community. Every day onsite, you will walk the campus to provide technical support to our residents and employees, handle equipment, perform assigned project work, and collaborate with your teams. You will be on-call for occasional after hours planned and unplanned events. To succeed in this role, you should enjoy collaborating closely with a diverse group of individuals, including residents, staff, and corporate partners, to deliver comprehensive technical support. We work with a variety of technologies and systems, and we'll provide training to help you master them. This position is fully onsite, with occasional travel to other Erickson Senior Living locations.

Requirements

Experience managing the lifecycle of desktops, laptops and phone systems while applying required security controls.
Experience troubleshooting networking issues to various endpoints.
Experience handling customer complaints with patience.
Experience training users on how to use technology.
Experience taking ownership of issues and driving issues to resolution independently.
Experience working in collaboration with team members, customers and vendors.

Responsibilities

Provide technical support to residents and employees onsite.
Handle equipment.
Perform assigned project work.
Collaborate with teams.
Be on-call for occasional after hours planned and unplanned events.
Manage the lifecycle of desktops, laptops and phone systems while applying required security controls.
Troubleshoot networking issues to various endpoints.
Handle customer complaints with patience.
Train users on how to use technology.
Take ownership of issues and drive issues to resolution independently.
Work in collaboration with team members, customers and vendors.