IT Services Supervisor – Endpoint Management

WithumSmith+Brown PC•Buffalo, NY

About The Position

Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You. Experience the Transformative Power of Withum Plus You - that’s the Power in the Plus! Withum’s brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. Reporting to the Senior IT Services Manager, the IT Services Supervisor – Endpoint Management is responsible for the operational leadership, technical oversight, and strategic direction of the firm's endpoint management program. This role is responsible for delivering secure, reliable, and standardized endpoint services while developing the technical capabilities of the team and driving continuous improvement.

Requirements

Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
8+ years of enterprise endpoint management experience.
3+ years leading technical teams.
Experience supporting enterprise environments of 2,000+ endpoints preferred.
Experience leading enterprise technology implementations and operational improvements.
Microsoft Intune / Endpoint Manager
Microsoft Entra ID (Azure AD)
Technical Leadership
People Leadership & Coaching
Professional Development & Mentoring
Strategic Thinking
Operational Excellence
Continuous Improvement
Project & Vendor Management
Executive Communication
Cross-functional Collaboration
Customer Experience Focus
Data-driven Decision Making
Windows 11 Enterprise Administration
Windows Autopilot
Microsoft 365 Administration
Microsoft Defender for Endpoint
Windows Update for Business
BitLocker, Windows LAPS, Conditional Access
PowerShell scripting and automation
Enterprise software packaging and deployment
Mobile Device Management (iOS/Android)
ServiceNow or equivalent ITSM platform
Advanced Windows troubleshooting
Tanium or equivalent endpoint management platform (preferred)
Microsoft Graph API, REST APIs, Endpoint Analytics, Power BI (preferred)

Nice To Haves

Microsoft Certified: Endpoint Administrator Associate (MD-102)
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft 365 Certified: Administrator Expert
ITIL Foundation
CompTIA Security+
Tanium Certified Administrator (preferred)
Experience supporting enterprise environments of 2,000+ endpoints
Tanium or equivalent endpoint management platform
Microsoft Graph API, REST APIs, Endpoint Analytics, Power BI

Responsibilities

Leading the daily operations of the Endpoint Management team, ensuring exceptional service delivery and SLA attainment.
Overseeing the full endpoint lifecycle including procurement, deployment, Autopilot provisioning, software delivery, patching, security, refresh, and retirement.
Owning endpoint standards for Windows, Microsoft 365, Intune, Entra ID, mobile devices, and endpoint security.
Serving as the senior technical escalation point for endpoint technologies and complex incidents.
Driving automation through PowerShell, Microsoft Graph, and modern management technologies.
Partnering with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on enterprise initiatives.
Leading EP technology refreshes, M&A EP integrations as needed, and enterprise endpoint projects.
Maintaining documentation, standards, knowledge articles, and operational procedures.
Leading, coaching, mentoring, and developing assigned Analysts.
Conducting regular one-on-one meetings, annual performance reviews, and career planning discussions.
Developing Individual Development Plans (IDPs) for each direct report.
Identifying technical skill gaps and creating training and certification roadmaps.
Promoting cross-training, knowledge sharing, succession planning, and leadership development.
Assigning stretch projects that expand technical expertise and leadership capabilities.
Building a culture of accountability, collaboration, continuous learning, and customer service excellence.