IT Endpoint Technician

SAM, LLC•Austin, TX

1d•Onsite

About The Position

The IT Endpoint Technician will be a member of the IT team and will primarily be focused on handling equipment provisioning and de-provisioning. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements

2 to 5 years’ experience working on a help desk team in a multi-office environment
Experience with computer imaging, user provisioning, de-provisioning processes, and PC hardware repair
Installing, patching, uninstalling other applications

Nice To Haves

A+ preferred

Responsibilities

Image and deploy computers and peripherals
Assist with maintaining images, windows updates, deployments and driver updates
Troubleshoot computers and peripherals
Provide technical support via phone, remote, and onsite for computers, printers, phones, and users as needed
Install and troubleshoot various devices including computers, laptops, printers, plotters, tablets, and cell phones
Manage equipment provisioning, tracking, de-provisioning, and usage reporting
Assist in managing KACE, MDM, DDS, and other asset management systems
Manage and utilize spare equipment inventory for quick user turnaround
Handle logistics for IT equipment through different courier services
Manage the repair or replace (RMA) defective computer equipment with IT vendors
Assist in developing and maintaining documentation and standards for IT processes and procedures
Perform other duties or special projects as requested related to area of responsibility
Work with small team in energetic professional environment

Benefits

BlueCross BlueShield health insurance coverage begins the month after your hire date
dental plans available
free vision coverage for employees
company-paid premiums for Long-term disability/Life Insurance
HSA + FSA plans
SAM Cares program focused on holistic well-being
Employee Referral Rewards Program of $1K, $2,500 or $5K
Fidelity retirement plans with a 5% company match
tuition reimbursement
optional cellphone stipend
Paid time off including vacation/sick/holidays
parental leave to support families
Customized career development plan for licensing and certifications
Project Manager Business Academy
CAD Training Program
Individual Development Plans/Career Check-Ins
SAM WINS - our initiative for women-focused leadership and development
Milestone Anniversary Recognition
SAMbassador mentorship program
Access to “Perks at Work” for discounts on wellness + travel + leisure and everyday purchases
company-sponsored events
free office snacks