IT Services Specialist

Mueller Water Products • Chattanooga, TN

6d

About The Position

The IT Services Specialist is a key member of the Mueller Water Products IT team, providing essential technical support and services to our user community, including all Executive staff and the C-Suite team. This role encompasses a wide range of responsibilities from diagnosing and resolving technical issues to installing and configuring hardware and software. The position involves facilitating the onboarding of new hires, setting a high standard for IT support and service delivery across the organization.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
• 3+ years of experience in an IT support role, with a proven track record of resolving a wide range of technical issues.
• Experience providing IT support to executive teams, with excellent communication skills and discretion.
• Strong knowledge of hardware, software, and network systems, with experience in IT Asset Management.
• Familiarity with service desk operating procedures and IT service management (ITSM) best practices.
• Ability to work independently and manage multiple tasks and projects in a fast-paced environment.
• Strong interpersonal skills and the ability to work effectively with all levels of staff and management.
• This position requires travel to Mueller sites in North Carolina, Alabama and Georgia.

Nice To Haves

• Certifications in relevant IT technologies (e.g., CompTIA A+, Network+, ITIL) are preferred.

Responsibilities

• Executive and C-Suite Support: Provide dedicated technical support to all Executive staff, including the C-Suite team, ensuring prompt resolution of issues and optimal technology performance.
• Technical Troubleshooting: Diagnose and resolve hardware and software incidents, including issues with company-issued computers, peripherals, and network connectivity.
• Hardware and Software Management: Install and configure new IT hardware and software. Perform routine maintenance and updates to ensure smooth operations.
• Network Support: Diagnose and resolve hardware, software, and connectivity problems to minimize downtime and maintain business continuity.
• Service Desk Excellence: Follow standard operating procedures and best practices for service desk operations. Track, route, and document incident resolutions.
• New Hire Onboarding: Manage the technical onboarding of new hires, configuring hardware, and setting up workspaces to ensure a smooth start for all new employees.
• Manufacturing/Production IT Support: Provide onsite and remote IT support for manufacturing and production environments, understanding the unique challenges and requirements of these settings.

Benefits

• Mueller offers an excellent salary and benefits package.
• Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level