stagiaire en services TI - IT Services Intern

OneSpan•Montreal, QC

6d•Hybrid

About The Position

The IT Services Intern will be an active contributor to current IT projects and operational initiatives across infrastructure, service desk, and endpoint management. This role is designed for students who want real-world enterprise IT experience, exposure to modern SaaS and cloud platforms, and meaningful ownership of deliverables that support a global organization. Rather than only responding to tickets, the intern will be embedded in live projects alongside IT Services, Infrastructure, and Security teams.

Requirements

Currently enrolled in an IT, Computer Science, Information Systems, or related program
Strong interest in IT operations, infrastructure, or service management
Comfortable working with Windows and macOS environments
Strong organizational and documentation skills
Ability to follow processes while identifying opportunities to improve them

Nice To Haves

Familiarity with ticketing systems (Jira, ServiceNow, etc.)
Basic understanding of networking, cloud services, or identity/access management
Experience with Microsoft 365 tools (Teams, SharePoint, Excel)
Prior internship, lab, or part‑time IT support experience

Responsibilities

Assist with service desk backlog analysis, ticket triage, and documentation improvements
Identify recurring issues and help create or improve knowledge base articles and runbooks
Support onboarding and offboarding workflows (accounts, hardware, access reviews)
Participate in service improvement initiatives focused on efficiency and user experience
Assist with infrastructure and SaaS migration efforts (e.g., on‑prem to cloud transitions)
Support asset tracking, license cleanup, and tooling rationalization initiatives
Help validate system changes, upgrades, and maintenance activities
Document infrastructure processes and change outcomes for operational handoff
Support endpoint lifecycle activities (provisioning, refreshes, decommissioning)
Assist with inventory audits and reconciliation of hardware and peripherals
Participate in endpoint security and compliance initiatives alongside senior staff
Analysis and reporting support for Copilot usage patterns (including preparing materials that break down usage by user groups/champions where requested).
Execution support for a Copilot usage survey and summarizing findings into actionable themes.
Content creation and channel engagement efforts to revitalize internal Copilot communications (e.g., collecting and publishing role‑based tips/use cases).
Support to the Copilot champion program activities and tracking (helping keep the “champions list” / engagement plan current).
Maintaining and updating the team’s AI idea / use-case tracking artifacts (adding ideas, status, next steps, and operationalization notes).
Supporting the “AI-enabled tools and use cases” tracker updates captured in portfolio actions and recaps.
Helping structure use cases so they are specific, testable, and safe (e.g., clear problem statement, data boundaries, success criteria).