IT Services Co-Op

BXP • Boston, MA

3d • Onsite

About The Position

Perform support and project responsibilities on both the Technical Support and Infrastructure Services teams in the Information Systems (IS) Department. This role involves end-user support, infrastructure support (server/network), mobile device support, and dedicated project work. The intern will be assigned impactful projects to enhance the IS Department at BXP, with approximately 30% of their time dedicated to project work.

Requirements

• Currently performing coursework in Computer Sciences or a related field.
• Possess a service orientation and attitude in working with others.
• Be detail-oriented and methodical in solving problems and managing multiple projects.
• Possess an aptitude toward learning technical concepts.
• Be results-oriented and a quick learner in supporting new products and technologies.
• Strong knowledge of relational databases and accounting practices.
• Possess a working knowledge of Windows 7 and Office 2010 and at least one software package in each of the following categories: word processor and spreadsheet.

Responsibilities

• Respond to requests for assistance in person or via remote support tools.
• Document and escalate problems and requests as appropriate.
• Diagnose hardware problems.
• Perform and/or coordinate the repair of hardware.
• Install new laptops, desktops, printers, personal device assistants and other peripherals.
• Maintain and enforce hardware policies and standards.
• Support the use of operating systems and software applications including, but not limited to, Windows 11, Office 2010, VMWare Horizon View, and Adobe applications.
• Validate and update the configuration of computers, copiers, printers, and phones.
• Conduct one-on-one instruction on the use of hardware and software.
• Active Directory including, but not limited to, documentation, and troubleshooting.
• Work on project tasks related to updates, upgrades, and installations.
• Support the provisioning and rollout of new mobile devices.
• Conduct one-on-one instruction.
• Create and maintain documentation.
• Conduct research on new technologies and products.
• Establish new and innovative approaches to managing tickets on the ServiceNow platform.

Benefits

• medical coverage
• a retirement savings plan
• backup childcare
• employee support programs
• a generous commuter transit subsidy

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed