IT Services Analyst

Stride, Inc.•US - VA - Remote, VA

21h•$15 - $27•Remote

About The Position

The Entry-Level Access Provisioning Technician supports the IT Service Desk and Identity & Access Management (IAM) functions by fulfilling user access requests, maintaining account permissions, and ensuring timely onboarding and support of internal systems. This role focuses on systems such as PowerSchool, Salesforce, and enterprise email platforms, and works closely with IT teams and business stakeholders. This position operates in a ticket-driven environment, participating in recurring team coordination and handling provisioning-related incidents and requests.

Requirements

Basic understanding of IT Service Desk operations
Familiarity with account provisioning concepts (user accounts, permissions, access control)
Familiar with Service Level Agreements (SLAs) and meeting established response and resolution timelines.
Ability to follow structured processes and workflows
Strong attention to detail when handling access requests
Written and verbal communication skills for cross-team collaboration

Nice To Haves

Bachelor’s Degree in any technology related field
Exposure to ticketing systems (e.g., ServiceNow or similar)
Experience supporting enterprise systems such as: PowerSchool, Salesforce, Email systems / Office platforms
Exposure to identity and access management environments or teams (e.g., IAM or ITOPS Access Provisioning roles referenced in staffing data)

Responsibilities

Process user access requests for systems such as PowerSchool and Salesforce
Determine whether to create new accounts or modify existing accounts, based on request details
Ensure proper access permissions are assigned based on role or request
Troubleshoot access-related issues (e.g., users unable to log in or missing permissions)
Work within ticketing systems to manage access and service requests
Update tickets with progress, comments, and resolution details to keep stakeholders informed
Follow established workflows for incident and request lifecycle management
Escalate complex provisioning issues when needed
Assist with onboarding activities, including ensuring new hires receive system access
Coordinate provisioning needs tied to hiring and contractor lifecycle events (e.g., start/end dates and renewals)
Support offboarding by removing or adjusting access appropriately
Work with multiple IT and business teams to fulfill access needs (e.g., ITSD, Learning Systems, HR-related processes)
Participate in meetings related to provisioning workflows and system issues.
Help identify gaps in provisioning workflows or ticket routing (e.g., missing provisioning tickets in reporting)
Document access changes and temporary workarounds when required for audit or tracking purposes
Follow internal security and compliance requirements when granting access
Maintain accurate records of provisioning actions

Benefits

Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level.
Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections.
The above job is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
All employment is “at-will” as governed by the law of the state where the employee works.
It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [email protected].
Stride, Inc. is an equal opportunity employer.
Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law.
Stride, Inc. complies with all legally required affirmative action obligations.
Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
For more than 20 years, Stride, Inc. has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs.
Stride serves learners of all ages in all 50 states and more than 100 countries.
At Stride, learning is essential. It is the foundation of the human experience and we are proud of our commitment to powering learning, no matter what stage of life you are in.
For more than 20 years, we’ve worked to challenge the idea of one-size-fits-all education and provide personalized, online, lifelong learning at every step of the journey.
Above all else, we believe in serving the communities we live in and creating space for all voices therein.