IT Service Desk Technician | Hourly - Stockton, CA
About The Position
The IT ServiceDesk Technician is the primary on-site IT support presence at the company’s Stockton, California location. The technician handles Level 1 and Level 2 support requests, troubleshoots technical issues, replaces and configures computers, and escalates more complex issues to the systems admin team. The role requires strong communication skills, accountability, and the ability to work independently while collaborating with a broader IT team. The position provides hands-on employee support across hardware, software, network connectivity, account access, printers, and general IT maintenance. The technician documents tickets and resolutions, follows up with users, and coordinates with remote IT colleagues to maintain consistent IT operations and security standards.
Requirements
- 1–3 years of IT ServiceDesk or technical support experience, or equivalent education or training.
- Strong troubleshooting skills with Windows operating systems, Microsoft 365, and common business applications.
- Experience with basic networking, printer setup, and hardware support.
- Ability to work independently and manage priorities with minimal supervision.
- Strong verbal and written communication skills for effectively supporting end users.
- Customer-service-oriented mindset, patience, and problem-solving skills.
- Valid driver’s license and ability to travel throughout the local Stockton area.
- Must be at least 18 years old, have a clean driving record, and be able to pass a criminal background check and pre-employment drug screen.
Responsibilities
- Provide hands-on IT support for employees.
- Handle Level 1 and Level 2 support requests, including hardware and software troubleshooting, network connectivity issues, and account access problems.
- Manage computer replacements, setups, and configurations for new and existing users.
- Document issues and resolutions in the IT ticketing system and provide timely follow-ups and updates.
- Communicate recurring or critical technical issues to the systems admin team for resolution.
- Collaborate with remote IT team members to maintain consistency in IT operations and security standards.
- Assist with network troubleshooting, printer issues, and general IT maintenance tasks as needed.
Benefits
- Employer-subsidized medical and dental insurance with comprehensive coverage options.
- Company-paid life insurance.
- Employee Assistance Plan and text-based telehealth.
- Voluntary benefit options, including short- and long-term disability, critical illness, accident, pet insurance, and additional life insurance for employees and their families.
- 401(k) with company match.
- Paid time off that begins accruing from Day 1.
- Exclusive employee pricing for employees and their families on parts, service, and vehicles.
- Opportunities for skill development and growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
