IT Service Technician

The AME Group•Evansville, IN

13d•Onsite

About The Position

The IT Service Technician diagnoses, troubleshoots, and resolves hardware, software, and network issues involving Windows-based computers and servers. The role is performed on-site at a client location and includes assisting and training users so they can operate systems effectively. The technician is on call as needed to assist with issues, outages, and other items. The technician attends staff meetings, records IT-related issues, and works with AME or follows up on outstanding items. The position is based in Evansville, Indiana, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. It is full-time and available immediately. Salary depends on experience and training.

Requirements

At least 3 years of experience in IT support or a similar technical role.
Strong working knowledge of Windows 11 and experience working with servers.
Familiarity with Active Directory, DNS, DHCP, and Group Policies.
Mid-level networking knowledge, including TCP/IP, VPNs, switches, and Wi-Fi.
Excellent problem-solving and documentation skills.
Excellent communication and people skills.
Valid driver's license.
Ability to lift and move computer equipment weighing up to 50 pounds.
Reliable transportation for on-site client visits.
Ability to walk throughout the campus and stand for long periods.

Nice To Haves

CompTIA A+, Network+, or Microsoft certification.
Experience with Microsoft 365 administration.
Bachelor of Science with a concentration in Information Technology.

Responsibilities

Serve as the on-site focal point for IT issues, track them, provide updates to staff, and oversee IT-related projects.
Diagnose and repair Windows desktops, laptops, and Windows Server 2022/2025 systems.
Perform routine maintenance, including updates, patching, and system health checks.
Manage printers and vendor lease agreements for printers, copiers, and other devices.
Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues.
Respond to support tickets and resolve end-user issues in a timely manner.
Install, configure, and deploy hardware, software, and peripherals.
Document service activity, solutions, and client interactions in ticketing and documentation systems.
Assist with user and device onboarding and offboarding.
Manage on-site PBX and telecommunication systems.
Support cybersecurity best practices, including endpoint protection.
Interact with site employees and residents.
Provide audio-visual support for projectors, large-screen systems, and sound systems.
Assist and train users as needed.
Provide on-call assistance for issues, outages, and other items as needed.
Attend staff meetings, take notes on IT-related issues, and work with AME or follow up on items.