IT Service Technician

The AME Group•Evansville, IN

13d•Onsite

About The Position

The IT Service Technician diagnoses, troubleshoots, and resolves hardware, software, and network issues involving Windows-based computers and servers. The role is performed on-site at a client location and includes assisting and training users, responding to support tickets, and providing on-call support as needed for issues and outages. The technician attends staff meetings, records IT-related issues, and coordinates follow-up with AME or relevant parties. The technician serves as the on-site focal point for IT issues, tracks work and updates staff, and provides oversight of IT-related projects. Duties include maintaining Windows desktops, laptops, and servers; managing printers and related vendor agreements; supporting Microsoft 365, Active Directory, network connectivity, PBX and telecommunications systems, endpoint protection, and audiovisual equipment. The role also involves installing and deploying equipment and software, documenting service activity, and helping with user and device onboarding and offboarding. This is a full-time, on-site position in Evansville, Indiana, scheduled Monday through Friday from 8:00 AM to 5:00 PM. The position is available immediately. Salary is based on experience and training.

Requirements

At least 3 years of experience in IT support or a similar technical role.
Strong working knowledge of Windows 11 and experience working with servers.
Familiarity with Active Directory, DNS, DHCP, and Group Policies.
Mid-level networking knowledge, including TCP/IP, VPNs, switches, and Wi-Fi.
Excellent problem-solving and documentation skills.
Excellent communication and people skills.
Valid driver's license.
Ability to lift and move computer equipment weighing up to 50 pounds.
Reliable transportation for on-site client visits.
Ability to walk throughout the campus and stand for long periods.

Nice To Haves

CompTIA A+, Network+, or Microsoft certification.
Experience with Microsoft 365 administration.
Bachelor of Science degree with a concentration in Information Technology.

Responsibilities

Serve as the on-site focal point for IT issues, track issues, provide updates to staff, and oversee IT-related projects.
Diagnose and repair Windows desktops, laptops, and Windows Server 2022/2025 systems.
Perform routine maintenance, including updates, patching, and system health checks.
Manage printers and vendor lease agreements for printers, copiers, and other devices.
Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues.
Respond to support tickets and resolve end-user issues in a timely manner.
Install, configure, and deploy hardware, software, and peripherals.
Document service activity, solutions, and client interactions in ticketing and documentation systems.
Assist with onboarding and offboarding users and devices.
Manage on-site PBX and telecommunications systems.
Support cybersecurity best practices, including endpoint protection.
Interact with site employees and residents.
Provide audiovisual support for projectors, large-screen systems, and sound systems.
Provide user assistance and training as needed.
Provide on-call assistance as needed for issues, outages, and other items.
Attend staff meetings, take notes on IT-related issues, and coordinate or follow up on items with AME.
Manage printer and other device relationships and agreements with vendors.