IT Service Technician

Cosm • Atlanta, GA

9d • Onsite

About The Position

Cosm is seeking an experienced IT specialist with experience in live entertainment or hospitality. This customer-focused, organized, motivated, and proactive team member supports the maintenance, operation, and troubleshooting of technologies essential to venue operations. The role provides on-site Tier 1 support for IT systems and hardware, including point-of-sale systems, kiosks, kitchen display systems, ticketing systems, wireless connectivity, computers, networking equipment, media servers, IPTV, and audiovisual systems. The technician also conducts operational checks of Cosm’s proprietary display and show systems, documents help desk problem-solving, responds to support requests through multiple channels, and collaborates with internal and external partners and engineers to resolve issues.

The work takes place in an entertainment venue and may involve live productions, loud noise, and busy, non-office settings. Scheduling varies with site operational needs, and the technician must be available for overtime and weekends. The role requires moving around the venue and may involve lifting objects up to 25 pounds and climbing or working at heights up to and above 25 meters (82 feet).

Requirements

• High school diploma or equivalency certificate.
• At least 3 years of experience in entertainment, production, or hospitality.
• Working experience with macOS, iOS, Windows, and VMware environments.
• Working experience troubleshooting and supporting mobile devices.
• Working experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systems.
• Familiarity with IT security systems, procedures, and policies.
• Familiarity with entertainment venue operations, including audiovisual, food and beverage, and ticketing.
• Ability to work independently and collaborate with a team.
• Excellent written, verbal, and telephone communication skills.
• Strong creative and innovative problem-solving skills.
• Availability for overtime and weekend work, with flexibility to accommodate varying site operational needs.
• Ability to work during live productions in loud, busy, non-office environments.
• Ability to walk, stand, sit, bend, stoop, squat, and stretch while moving around an entertainment venue.
• Finger dexterity to operate office equipment.
• Ability to lift objects up to 25 pounds.
• Comfort working at heights up to and above 25 meters (82 feet).

Nice To Haves

• An associate's or bachelor's degree in a technical field.
• CHTP, A+, MCP, MCSE/MCSA, Network+, or related certifications.

Responsibilities

• Provide on-site first response (Tier 1 support) for IT-related technical systems and hardware.
• Maintain and troubleshoot networks, hardware, and software, including point-of-sale systems, kiosks, kitchen display systems, ticketing systems, wireless connectivity, desktops, laptops, networking equipment, media servers, IPTV systems, audiovisual systems, and consoles.
• Interact with Cosm’s proprietary primary display technology and conduct operational and functional checks of show systems and equipment.
• Read drawings, technical schematics, diagrams, and checklists.
• Communicate and collaborate with internal and external partners.
• Record, track, and document help desk requests and the problem-solving process, including successful and unsuccessful decisions.
• Respond to requests by phone, text, email, or radio.
• Work with engineers to test fixes and confirm problems have been adequately resolved.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED