IT Service Technician - Sr. (5798) (TS/SCI) (San Antonio, TX)

SMX•San Antonio, TX

15d•$140,000 - $165,000•Onsite

About The Position

SMX is seeking a Senior IT Service Technician to support the U.S. Army Counterintelligence Command’s IT infrastructure. The role provides hardware maintenance and management, cybersecurity compliance, and Tier II service desk support. It is a full-time, onsite position at JBSA in San Antonio, Texas, with up to 15% domestic and international travel. The position requires a Top Secret/SCI clearance and willingness to take a CI Poly.

Requirements

Top Secret/SCI clearance and willingness to take a CI Poly.
Two years of college in a computer field and four years of related experience, or an equivalent combination of relevant education or experience totaling six years in the IT support/customer service field.
DoD 8140 requirement: Security+ ce.
Valid U.S. passport.
Valid U.S. driver’s license.
Ability to climb ladders, lift up to 50 pounds, and perform overhead work.

Nice To Haves

A+ ce certification.
NET+ ce certification.
CCNA certification.
Microsoft certifications.

Responsibilities

Perform hardware maintenance and operate automated diagnostic systems.
Perform remedial and preventative maintenance according to OEM specifications, Cybersecurity STIG requirements, or TTM/COR directives.
Track and execute warranties for asset maintenance.
Install and relocate equipment.
Assist with or conduct equipment sanitization for turn-in to DRMO.
Identify required spare parts and maintain spare inventory.
Fabricate, install, and remove cabling and cabling infrastructure, including raceways and conduit, in accordance with DoD and Army requirements.
Perform hardware installations and basic network administration.
Install or troubleshoot Automated Information Systems and IP assets on a network, including IP configuration and connectivity troubleshooting.
Provide personnel with familiarization on system hardware maintenance and interconnectivity after hardware upgrades, integrations, reconfigurations, and layout drawing updates.
Attend internal training sessions and meetings.
Create and update diagrams for IA, CM, and Government documentation requirements.
Maintain change control and associated documentation.
Provide Tier II support for desktop imaging; manage Active Directory contents, organizational share contents, distribution lists, and Office 365.
Provide onsite support for Regional HQ, Field Offices, and staff computers, including maintenance and preparation during duty hours and support for live missions, computer imaging, and licensing.
Assess mission equipment requirements and ensure network functionality.
Troubleshoot and maintain network and computer interfaces.
Support customer service requests and IT service delivery within the IT environment and for mission applications.
Coordinate, resolve, and close service requests.
Provide weekly customer service updates to ACI Command HQ.
Research and maintain expertise in emerging technologies, industry developments and trends, and IT customer support best practices.