IT Service Technician
About The Position
The IT Service Technician diagnoses, troubleshoots, and resolves hardware, software, and network issues involving Windows-based computers and servers. The position is on-site at a client location in Muncie, Indiana, and provides user assistance and training. The technician is available on call as needed for issues, outages, and other items; attends staff meetings, records IT-related issues, and coordinates follow-up with AME or other parties. The role serves as the on-site focal point for IT issues, tracks and updates staff on issues, and oversees IT-related projects. Duties include maintaining Windows desktops, laptops, and Windows Server 2022/2025 systems; supporting network, Active Directory, Microsoft 365, telecommunication, and audiovisual systems; responding to support tickets; and documenting service activity and client interactions. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The position is full-time and available immediately. Salary is based on experience and training.
Requirements
- At least 3 years of experience in IT support or a similar technical role.
- Strong working knowledge of Windows 11 and experience working with servers.
- Familiarity with Active Directory, DNS, DHCP, and Group Policies.
- Mid-level networking knowledge, including TCP/IP, VPNs, switches, and Wi-Fi.
- Excellent problem-solving and documentation skills.
- Excellent communication and people skills.
- Valid driver's license.
- Ability to lift and move computer equipment weighing up to 50 pounds.
- Reliable transportation for on-site client visits.
- Ability to walk throughout the campus and stand for long periods.
Nice To Haves
- CompTIA A+, Network+, or Microsoft certification.
- Experience with Microsoft 365 administration.
- Bachelor of Science with a concentration in Information Technology.
Responsibilities
- Serve as the on-site focal point for IT issues, track issues, provide updates to staff, and oversee IT-related projects.
- Diagnose and repair Windows desktops, laptops, and Windows Server 2022/2025 systems.
- Perform routine maintenance, including updates, patching, and system health checks.
- Manage printers and vendor lease agreements for printers, copiers, and other devices.
- Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues.
- Respond to support tickets and resolve end-user issues in a timely manner.
- Install, configure, and deploy hardware, software, and peripherals.
- Document service activity, solutions, and client interactions in ticketing and documentation systems.
- Assist with onboarding and offboarding users and devices.
- Manage on-site PBX and telecommunication systems.
- Support cybersecurity best practices, including endpoint protection.
- Interact with site employees and residents.
- Provide audiovisual support for projectors, large-screen systems, and sound systems.
- Provide user assistance and training as needed.
- Be available on call as needed to assist with issues, outages, and other items.
- Attend staff meetings, take notes on IT-related issues, and follow up on items with AME or others.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
