IT Service Technician

Govcio LLC • Newark, NJ

2h • Onsite

About The Position

GovCIO is hiring an onsite IT Service Technician to provide support for a federal customer in Newark, New Jersey. The role supports onsite IT activities and works with support teams, help desks, customers, and technical staff to resolve problems. Duties include network and server operations and maintenance, troubleshooting and maintaining a range of products and equipment, technical support, systems refresh, software integration, and operations support. The technician identifies product failures, repairs them, orders and replaces parts, and provides onsite training to customer support personnel. Contract personnel may occasionally travel for site coverage. The employee must obtain A+, ITIL Foundation, and HDI certifications, plus one of Security+, Network+, or Server+ within six months of hire; GovCIO reimburses certification costs.

Requirements

• High school education with 0–3 years of experience, or commensurate experience.
• U.S. citizenship.
• High degree of technical proficiency.
• Excellent problem-solving skills and analytical abilities.
• Must be able to obtain and hold a Public Trust clearance.
• Must obtain A+, ITIL Foundation, and HDI certifications, plus one of Security+, Network+, or Server+ within six months of hire; certification costs are reimbursed by GovCIO.

Nice To Haves

• At least six months of experience troubleshooting Apple Macintosh software and hardware in a customer service role.
• Certification in Microsoft operating systems.
• Familiarity with SCCM remote resolution and using SCCM to complete software installations remotely.
• CompTIA Network+.
• CompTIA A+.
• CompTIA Server+.
• CompTIA Security+.

Responsibilities

• Provide on-call support by identifying, researching, and resolving technical problems received through the ServiceNow ticketing system.
• Coordinate with network services, software systems engineering, and application development to restore service and identify or correct underlying problems.
• Recommend system modifications to reduce user problems.
• Perform routine system maintenance and analysis, including hardware configuration and adding, removing, or replacing equipment components.
• Install operating system patches and upgrades through SCCM Software Center.
• Provide remote support for telework and home users, including helping user applications work over VPN or Citrix.
• Manage user relocation requests and ensure devices are properly encrypted.
• Perform local onsite cabling.
• Provide onsite support for enterprise groups, including network and security operations centers.
• Restart network equipment, including switches and routers, as directed by enterprise networking, and replace defective network equipment.
• Assist users with mobile communication devices and provide tier 2 support, including hardware troubleshooting, OS reinstallation, and device swapping.
• Assist with physical inventory and receiving and receipting property.
• Process computer equipment for disposal, follow disposal policies, and ensure devices are wiped of information before leaving the facility.
• Troubleshoot video conferencing and audio/video systems, coordinate remote troubleshooting and repairs with support staff, and help set up presentation devices and video conferencing units.
• Support pre- and post-application releases.
• Gather, analyze, and report end-user support trends.
• Assist the tier 1 Service Desk with answering user calls.
• Perform other duties as assigned.

Benefits

• GovCIO reimburses the cost of required certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED