IT Service Technician

TEKsystems • Town of Hull, WI

14h • $30 - $35 • Onsite

About The Position

The Onsite Field Services Technician II is the primary onsite IT resource for the Colby, Wisconsin facility. The role provides hands-on technical support to end users, maintains technology assets, supports employee onboarding and offboarding, assists with mobile device management, and participates in local technology projects and initiatives. The technician works with site employees and leadership, vendors, and centralized Global Technology teams to maintain reliable technology operations and responsive support. The position requires strong customer service and troubleshooting abilities, independent management of onsite support activities, and coordination with specialized support teams as needed.

The technician supports desktop and mobile technology, user access, asset management, site documentation, local projects, and Power Platform solutions. The position is fully onsite and is offered as a contract role in Colby, Wisconsin.

Requirements

• 3 to 5 years of experience in desktop support, field services, or onsite IT support.
• Strong troubleshooting skills across hardware, software, mobile devices, and end-user technologies.
• Experience with hardware deployment, device replacement, and asset management.
• Working knowledge of Windows operating systems, Microsoft 365, Microsoft Office Suite, mobile device support, printers, and peripherals.
• Experience supporting user onboarding, offboarding, multi-factor authentication, and account-access requests.
• Understanding of incident, request, change, and asset management processes.
• Ability to troubleshoot basic network and connectivity issues.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Associate degree in Information Technology or a related discipline, or equivalent work experience.

Nice To Haves

• Experience supporting manufacturing, warehouse, utility, or industrial environments.
• Familiarity with Microsoft Power Platform, including Power Apps and Power Automate.
• Experience supporting Power Apps testing, user adoption, and troubleshooting efforts.

Responsibilities

• Serve as the primary onsite point of contact for day-to-day IT support.
• Troubleshoot and resolve issues involving Windows laptops and desktops, monitors and peripherals, printers and scanners, mobile devices, business applications, connectivity, and access.
• Assist users with password resets, account lockouts, and multi-factor authentication setup and support.
• Create, update, and manage incidents and service requests through resolution, escalating and coordinating issues with centralized Global Technology teams as needed.
• Maintain accurate inventory records and user assignments for iPads and mobile devices; configure, deploy, recover, wipe, and reissue devices; install approved applications and accessories; and troubleshoot device and application issues.
• Coordinate technology readiness for new employees, transfers, and departures, including preparing and configuring equipment and recovering company-owned assets during offboarding.
• Maintain accurate technology and asset records; support hardware refreshes, replacements, relocations, and equipment deployments; and assist with site technology audits and inventory validation.
• Provide onsite support for infrastructure and technical teams performing maintenance or upgrades.
• Create and maintain site-specific technical documentation and standard operating procedures, documenting equipment locations, configurations, support processes, and technical requirements.
• Serve as a local technology knowledge resource for the facility.
• Support technology refreshes, upgrades, installations, and local IT projects; coordinate onsite activities with Global Technology teams, vendors, and business stakeholders; and assist with testing, validation, user acceptance, and implementation.
• Provide local operational insight during project execution and support the transition of new technology solutions into ongoing operations.
• Maintain awareness of site-specific Microsoft Power Apps and Power Automate solutions; assist users with access, testing, navigation, and basic troubleshooting; support adoption and training; and coordinate enhancement requests and escalations with application owners and Global Technology teams.
• Serve as a liaison between the site and technology support groups, including End User Computing, Service Desk, Mobility, Infrastructure, Network, Cybersecurity, Manufacturing Technology, OT/Automation, Business Application teams, external vendors, and site leadership.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical Illness, Accident, and Hospital coverage, if eligible.
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary Life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off/leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree