IT Service Technician - Sr. (5798) (TS/SCI) (San Antonio, TX)

SMX•San Antonio, TX

14d•Onsite

About The Position

SMX is seeking a Senior IT Service Technician to support the U.S. Army Counterintelligence Command’s IT infrastructure through hardware maintenance and management, cybersecurity, and Tier II service desk support. This is a full-time, onsite position at JBSA in San Antonio, Texas, with up to 15% domestic and international travel required. The role supports regional headquarters, field offices, staff computers, and live missions, including maintaining and preparing equipment during duty hours.

Requirements

Active Top Secret/SCI clearance and willingness to take a CI Poly.
Two years of college in a computer field and four years of related experience, or an equivalent combination of relevant education and experience totaling six years in IT support/customer service.
Meet DoD 8140 requirements: Security+ ce certification.
Possess a valid U.S. passport.
Possess a valid U.S. driver's license.
Ability to climb ladders, lift up to 50 pounds, and perform overhead work.
Ability to travel domestically and internationally up to 15%.

Nice To Haves

A+ ce certification.
NET+ ce certification.
CCNA certification.
Microsoft certifications.

Responsibilities

Perform hardware maintenance and operate automated diagnostic systems.
Perform remedial and preventative maintenance in accordance with OEM specifications, Cybersecurity STIG requirements, and TTM/COR directives.
Track and execute warranties for asset maintenance.
Install and relocate equipment.
Assist with or conduct equipment sanitization for turn-in to DRMO.
Identify required spare parts and maintain spare-parts inventory.
Fabricate, install, and remove cabling and cabling infrastructure, including raceways and conduit, in accordance with DoD and Army requirements.
Perform hardware installations and basic network administration.
Install or troubleshoot Automated Information Systems and network IP assets, including configuring IP addresses and troubleshooting connectivity.
Provide personnel with familiarization on system hardware maintenance and interconnectivity after hardware upgrades, integrations, reconfigurations, and layout drawing updates.
Attend internal training sessions and meetings.
Create and update diagrams for IA, CM, and Government documentation requirements.
Maintain change control and associated documentation.
Provide Tier II support for desktop imaging; manage Active Directory contents, Org share contents, distribution lists, and Office 365.
Provide onsite support for Regional HQ, Field Offices, and staff computers, including maintenance, preparation, computer imaging, and licensing in support of live missions.
Assess mission equipment requirements and ensure network functionality.
Troubleshoot and maintain network and computer interfaces.
Support customer service requests and IT service delivery within the IT environment and for mission applications.
Coordinate, resolve, and close service requests.
Provide weekly customer service updates to ACI Command HQ.
Research and maintain expertise in emerging technologies, industry developments, trends, and best practices in IT customer support.