IT Service Technician

Labcorp•Tucker, GA

7d•Hybrid

About The Position

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Requirements

High school diploma.
Valid driver’s License.
1 or more years work experience in an IT support role.
Must be able to lift and carry up to 70 pounds.
Must be able to climb and work from a ladder as needed.

Nice To Haves

Associates degree in Information Technology.
1 or more years of experience working in a network environment.
1 or more years of experience in a field technician position.
Proven multitasker, ability to maintain positive attitude and prioritize tasks in a busy and rapidly changing environment.
Results oriented and willing to travel outside your assigned area as needed to assist others.
Project management experience.
Good communication skills.

Responsibilities

Perform new installations, break/swap service to include: Install and troubleshoot HP Win11 Enterprise computers, HP monitors, HP laser printers, Symbol barcode scanners, Dymo and Monarch label printers.
Call clients (internal and external); schedule new installs, service calls and software trainings.
Communicate (phone, email, text, Webex...) with Clients, Sales, Phlebotomy, Warehouse, Network Operations, Vendors, etc.
Install and troubleshoot preconfigured Cisco networking devices: Meraki VPN, WAPs, and patch panels.
Order, maintain local I.T. hardware inventory and RMA of devices.
Connect/install/troubleshoot internet sources: ATT Nighthawks, Verizon Dragons, Cisco MG41/51 and Broadband modems.
Install proprietary software, schedule onsite installations with Clients.
Configure / troubleshoot proprietary software, train clients onsite and by Hosting Webex training sessions.
Work with Active Directory (adding/deleting/moving PC's), MS Word, Excel, Outlook, Webex, Teams, Service Now Helpdesk ticketing software, PeopleSoft, Bomgar and Webex.
Support a variety of corporate and local IT projects.
Perform other duties as required.