IT Service Technician

Ascend Healthcare•Arizona, United States, AZ

4d•$21 - $24•Hybrid

About The Position

We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations.

Requirements

Bachelor's Degree in Computer Science or other relevant IT degree (Required)
Proven experience in a Services or IT support role with a focus on Microsoft 365.
Deep understanding of Microsoft Intune for mobile device management.
Experience with Azure AD, including Entra ID features.
Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues.
Excellent communication skills, both written and verbal, with a customer-first approach.
Ability to work independently in a remote/hybrid setting while maintaining productivity and team collaboration.

Responsibilities

Provide first and first-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams.
Image and ship laptops and tablets, accept returns, re-image devices.
Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune.
Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD.
Work with Entra ID for advanced identity protection, privileged identity management, and identity governance.
Maintain detailed documentation of support activities, problem resolutions, and user guides.
Conduct training sessions for users on new features or best practices in using Microsoft 365 tools.
Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations.