IT Service Technician

Smith + Andersen•Toronto, ON

66d•Hybrid

About The Position

Smith + Andersen is a trusted, Canadian engineering firm, recognized for its multi-disciplinary expertise. With more than seven hundred employees across eleven offices in five provinces, the firm delivers comprehensive solutions nationwide. Our Toronto office has approximately 250 employees with a national shared services team (Accounting, Business and Proposals, Human Resources, IT, Legal, Marketing and Communications, and Operations) supporting all eleven regional offices. At Smith + Andersen our employees contribute to some of the most sustainable building design projects in Canada. The work we do has meaningful impact on the community by contributing to landmark projects such as hospitals, transit stations, parks, federal and provincial government buildings and post secondary institutions. Our values drive and define everything we do, demonstrating a deep commitment to sustainability, mentorship and quality work that spans six decades in business. In addition, we are proud to have been certified as a Great Place to Work™ and selected as one of one of Canada’s Best Workplaces™ for the highly collaborative culture we’ve built and for empowering employees to do great work! The Toronto office of Smith + Andersen is looking for a hands-on IT Service Technician to join our team. You are someone who enjoys solving problems and supporting people in a fast‑paced, professional environment. In this role, you will provide day‑to‑day technical support, assist with system administration and user management, and play a key role in keeping our technology reliable, secure, and running smoothly across the organization. This posting is for an existing vacancy within our organization.

Requirements

Minimum 2–3 years of hands-on IT or end-user support experience in an enterprise environment.
Post-secondary education in a relevant technical or IT-related field.
Experience with computer imaging and deployment tools using PDQ suite.
Strong working experience with Microsoft Windows 11 operating systems and Microsoft Office 365.
Practical understanding of Active Directory structures and workflows, including user objects and organizational units.
Comfortable working directly with computer hardware, components, tools, and physical workstation installations.
Familiarity with ticketing systems and standard help desk workflows.
Clear and professional verbal and written communication skills.
Ability to occasionally to travel to S+A offices across Canada as required.

Nice To Haves

Experience supporting Autodesk engineering software (e.g., Revit, MEP) or Bluebeam PDF is considered an asset.

Responsibilities

Provide first-level IT support including help desk ticket intake, assignment, follow-up, and escalation.
Image, configure, and deploy laptops and desktops, including user profile creation and system setup.
Install, upgrade, and troubleshoot desktop and laptop hardware, components, and peripherals.
Complete physical workstation setups, including computers, monitors, printers, scanners, and related accessories.
Support Microsoft Windows operating systems and Microsoft Office 365 applications.
Provide technical support for mobile devices across iOS and Android platforms.
Install, maintain, and update software, including patches and service packs.
Troubleshoot and maintain printers, scanners, and plotters, including related software issues.
Perform user data backups and restores as required.
Manage and track IT hardware inventory and components.
Support Active Directory workflow, including user objects and organizational units.
Support ticketing workflow and deliver end-user support.
Create and maintain employee guides and internal IT documentation.
Travel to regional offices across Canada as required to provide on-site support.

Benefits

Competitive salary
Flexible hours and half day Fridays (all year round)
Comprehensive Group Health Benefits Program, including a Health Spending Account
Group Retirement Savings Plan (Employer and Employee Contributions)
Employee Share Ownership Program (ESOP)
Purchase Time Off Program (PTO)
Transit Subsidy Program
Wide variety of community and social events
Great Place to Work-Certified™
Best Workplaces™ in Canada
Canada’s Best Workplaces™ in Ontario
Best Workplaces for Mental Wellness™
Best Workplaces for Inclusion™
Canada’s Best Workplaces™ for Professional Services