IT Service Technician – Digital Monitoring Technologies
About The Position
The Remote Monitoring & IT Systems Technician supports voestalpine Signaling USA’s digital monitoring and railroad signaling technologies through remote system monitoring, technical support, IT administration, data analysis, and field service. The role is a primary contact for customer technical support and helps ensure the reliability, performance, and availability of safety-critical monitoring systems deployed across North America. The technician monitors system health, performs initial diagnostics and troubleshooting, manages customer-facing backend infrastructure, and supports installation, commissioning, and maintenance of digital monitoring solutions. The position works with customers and Field Services, Engineering, Operations, and IT teams to resolve issues, analyze performance data, maintain documentation, and contribute to continuous improvement. It combines IT, networking, data analysis, industrial technology, and hands-on troubleshooting, with opportunities to develop expertise in railroad infrastructure, remote condition monitoring, industrial IoT, networking, Linux systems, and diagnostic solutions.
Requirements
- Associate degree in Information Technology, Computer Science, Networking, Electronics Technology, or a related field; equivalent experience may be considered.
- Ability to read schematics and mechanical drawings.
- High self-initiative and ability to work independently.
- Strong communication skills and ability to work effectively in a team.
- Professionalism.
- Attention to detail.
- Ability to document one's own work.
- Ability to self-prioritize jobs as needed.
- High aptitude for electrical and mechanical systems.
- Electrical and/or electronics troubleshooting skills.
- Ability to read and understand wiring diagrams and blueprints.
- Valid driver's license and ability to travel domestically and internationally.
- Ability to comply with FRA drug and alcohol regulations.
- Working knowledge of Linux and Windows operating systems.
- Working knowledge of computer networking fundamentals.
- Working knowledge of VPN connectivity and remote access technologies.
- Experience with the Atlassian software suite, such as Jira and Confluence.
Nice To Haves
- Two or more years of experience in technical support, IT systems administration, remote monitoring, field service, or a related technical role, or equivalent experience.
- Linux server administration.
- Firewall configuration and network security.
- Cybersecurity best practices.
- Experience with Sophos security products.
- Previous experience with electrical wiring and troubleshooting.
- Railroad experience.
- Sensor knowledge.
- Some technical writing experience.
- Basic railroad infrastructure knowledge and/or experience.
- A second language, such as German or Spanish.
Responsibilities
- Remotely monitor railroad and infrastructure monitoring systems.
- Provide customer technical support and manage incidents.
- Administer Linux and Windows systems, networking, VPNs, and databases.
- Analyze data and prepare performance reports.
- Analyze errors and troubleshoot electrical, electromechanical, and mechanical systems.
- Maintain accurate documentation of incidents, service activities, and corrective actions in ticketing and reporting systems.
- Review system-level data delivery and quality to help ensure maximum system performance.
- Support installation, commissioning, and field service of monitoring technologies.
- Collaborate across Engineering, Operations, and Field Services.
- Support internal IT systems and customer backend infrastructure.
- Provide on-call support as needed.
- Perform other duties as assigned.
- Travel up to 25% domestically and occasionally internationally for customer support, commissioning, troubleshooting, and training.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
