IT Service Technician
About The Position
Labcorp is seeking an IT Service Technician to join their team in a field-based role from Fort Wayne, Indiana. This role involves traveling to customer sites to provide IT support for hardware and software on a daily basis, installing and servicing various IT equipment within an assigned territory of up to a 100-mile radius from Fort Wayne, IN. The technician will oversee and prioritize daily support tickets, maintain accurate records, respond to customer complaints, triage and report client issues, and assist with training new employees. The company offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference.
Requirements
- High school diploma
- 1 or more years work experience in an IT support role
Nice To Haves
- Associates degree in Information Technology
Responsibilities
- 100% Field Service Support - travelling to customer sites to provide IT support for hardware and software on a daily basis.
- Installing and servicing various IT equipment within assigned territory of up to 100 mile radius from Fort Wayne, IN.
- Overseeing and prioritizing daily support tickets through a computerized system
- Maintaining accurate daily installation and support records, inventory / RMA, time card, expense reports and mileage logs
- Responding to all customer complaints in a timely manner
- Triaging and reporting client issues to the appropriate departments
- Assisting with the training of new employees
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
