IT Service Support Specialist
About The Position
We are seeking an IT Service Support Specialist to join our team in Victoria, British Columbia, Canada. As an IT Service Support Specialist, you will work with the Service Desk team, providing IT support to the organization through incident and request management. You will work to address complex or sensitive issues, review service metrics, identify repeat incidents and recommend corrective action, as well as manage major incidents. In addition, you will work closely and collaborate with network specialists, system/database/desktop administrators and software application specialists. Working in a dynamic and time-sensitive environment, you will provide end user tier 1 and 2 support by diagnosing and resolving issues, such as password resets and application issues, to server/virtual machine deployments, networking, and application support. This is an exciting opportunity to bring your technical support expertise to our growing team.
Requirements
- Classification: Information Systems R24
- Reports to: Service Desk Lead
- Salary Range: $88,693.54 to $101,037.75 per annum
- Union/Excluded: BCGEU
- Security Screening: Required
- Job Type: Regular full time
- Full-time on-campus presence in Victoria, BC office.
Nice To Haves
- Lesser qualified applicants may be appointed at a lower level.
Responsibilities
- Provide IT support to the organization through incident and request management.
- Address complex or sensitive issues.
- Review service metrics.
- Identify repeat incidents and recommend corrective action.
- Manage major incidents.
- Collaborate with network specialists, system/database/desktop administrators and software application specialists.
- Provide end user tier 1 and 2 support by diagnosing and resolving issues, such as password resets and application issues, to server/virtual machine deployments, networking, and application support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
