IT Service Support Analyst
About The Position
Reporting to the Associate Director of Support Services, the IT Service Support Analyst is responsible for installation and configuration of desktop operating systems and application software; assuring client hardware and software adheres to university security requirements; diagnosing and correcting technology hardware and software problems and providing excellent customer service to clients; performs upgrades and rebuilds user workstations with current versions of software; creates and maintains documentation on software and hardware specific to client workstations; assists with classroom support; organizes and maintains work tickets; provides helpdesk support and problem resolution; troubleshoots and solves complex technical issues related to the designated environment; helps to maintain and audit college asset records. Develops automated solutions to deploy, monitor and audit software distribution. Supports college information security initiatives; monitors, configure and takes corrective action with anti-virus, data loss protection, vulnerability scanning, and asset management systems. Some evening and weekend hours will be required for event support as needed.
Requirements
- Bachelor’s degree in computer science or other related technology field or equivalent education and experience
- 2 years’ experience in installation, maintenance, repair and troubleshooting of computer hardware, and software
- Experience with automated software and patch management systems
- Wide range knowledge of education and administrative software, hardware, and related technology
- Willingness to update skills as technology evolves
- Excellent communication, problem solving, and decision making skills
- Must have attention to detail, and maintain a high level of dependability, flexibility, and integrity
Nice To Haves
- Basic networking knowledge with DCHP, TCP/IP settings and MAC/IP address
Responsibilities
- Installation and configuration of desktop operating systems and application software
- Assuring client hardware and software adheres to university security requirements
- Diagnosing and correcting technology hardware and software problems
- Providing excellent customer service to clients
- Performing upgrades and rebuilds of user workstations with current versions of software
- Creating and maintaining documentation on software and hardware specific to client workstations
- Assisting with classroom support
- Organizing and maintaining work tickets
- Providing helpdesk support and problem resolution
- Troubleshooting and solving complex technical issues related to the designated environment
- Maintaining and auditing college asset records
- Developing automated solutions to deploy, monitor and audit software distribution
- Supporting college information security initiatives
- Monitoring, configuring, and taking corrective action with anti-virus, data loss protection, vulnerability scanning, and asset management systems
Benefits
- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost
- Paid time off, including sick and vacation time and 11 holidays
- State retirement plan or an alternative retirement plan, both with generous employer contributions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
