IT Service Specialist

Molson Coors • Milwaukee, WI

8d • Hybrid

About The Position

In the role of IT Service Specialist working in Milwaukee, WI you will be part of the North America IT Service team. You will oversee the third-party service providers, the day-to-day delivery of IT services to a business area and manage the relationship with the IT clients. This includes acting as the point of contact and escalation, ensuring services are effective and handling any issues that may come up. In short, this role helps guarantee Molson Coors Beverage Company can keep making and selling beer by helping resolve IT problems.

Requirements

• You have a bachelor’s degree or equivalent (4+years) of IT experience
• You have experience with service delivery and vendor management
• You have knowledge of ITIL and IT operations processes and an understanding of IT service management activities.
• You love a challenge. You complete complex projects quickly and adeptly with your understanding of business priorities.
• You build relationships and collaborate to get to the desired outcome
• You take accountability for results – acting with integrity and honoring commitments
• You have a thirst for learning – you are always looking for ways to learn and help one another grow
• You exhibit our core values

Nice To Haves

• ITIL Foundation certification is preferred (version 3 or above).

Responsibilities

• Coordinate local on-site support and other external resources involved in delivering IT services
• Drive adoption and governance of AI-enabled tools and capabilities (e.g., Copilot and automation solutions), ensuring alignment with enterprise policies, security standards, implementation of new tools through software package development, troubleshooting user concerns, and business value realization while identifying opportunities to improve service efficiency and user experience
• Oversee Microsoft Intune device and endpoint management operations, ensuring policy compliance, secure configuration, patching, and lifecycle management of corporate devices, while partnering with engineering and security teams to optimize endpoint management strategies
• Cultivate relationships with IT clients by participating in proactive incidents and problem management, reviewing delivery performance against service agreements, communicating issues and providing action plans to resolve them
• Leverage relationships with third-party service providers to ensure the effective delivery of IT services and consistent adherence to and proper execution of agreed policies and procedures, identifying opportunities for improvement
• Evaluate IT service problems and escalate major problems through the Service Operations management hierarchy as necessary, communicating with internal clients/employees on root cause analysis & issue resolution
• Act as a point of escalation for the business area for IT service issues, concerns, risks, and opportunities

Benefits

• Flexible work programs that support work life balance including a hybrid work model of 4 days in the office
• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
• We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
• Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
• Ability to grow and develop your career centered around our First Choice Learning opportunities
• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
• On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!
• Work within a fast-paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree