IT Service Specialist Intern - Summer 2027

POET • Wichita, KS

21d • Onsite

About The Position

POET Biofuels started as a supplier of bioethanol and has grown into a multi-commodity marketing and transportation company providing solutions in fuels, grains, and carbon dioxide markets. The IT Support Specialist team is the initial point of contact for all IT-related issues at POET Biofuels, and it is our job to meet our customers’ needs by resolving issues as quickly and efficiently as possible. As an IT Support Specialist Intern, you will have the chance to work directly with our internal and external customers on a variety of issues and projects. Daily tasks include answering phone calls, responding to emails, documenting issues and processes, and completing tickets in a timely manner. This is an on-site role located in Wichita, KS.

Requirements

• High school diploma or equivalent required.
• Junior or Senior-level student pursuing a bachelor’s degree in business, technology, science or related degree.
• A good understanding of client/server, web architectures and object-oriented technologies and internet applications
• Working knowledge of system development life cycle methodologies and Windows operating systems
• Excellent communication skills and attention to detail.
• Excellent organization and time management skills with a sense of urgency that drives results.
• Knowledge of the basics of the Microsoft Office Suite and the ability to learn new programs.

Nice To Haves

• High level of personal integrity
• Interpersonal skills – ability to effectively interact with individuals at all levels within/outside the organization
• Demonstrated problem-solving and critical thinking skills
• Ability to embrace and promote change
• Innovative mindset
• Self-awareness in the face of uncertainty and the ability to think objectively
• Ability to work in a team environment

Responsibilities

• Troubleshoot and repair computer software and hardware such as desktops, laptops, telephones, printers, mobile phones/tablets, desk phones, video surveillance systems and video conferencing equipment.
• Manage internal requests for IT support issues or enhancements by prioritizing issues, communicating status to affected parties, and updating Help Desk trouble tickets in accordance with department metrics and standards.
• Inventory, configure, install, maintain, repair, upgrade, secure, and dispose of team member personal computing devices.
• Interacting with technical support team members from external organizations to troubleshoot and repair hardware, software, and telecommunications systems.
• Escalate server, network, compatibility, and design issues to the appropriate team member.
• Work with other team members to complete projects such as Wi-Fi upgrades, video surveillance system installations, server and networking upgrades, and telephone system upgrades.
• Limited network administration duties: resetting passwords, unlocking accounts, setting file permissions, updating and rebooting servers, server configuration, and maintenance responsibilities.
• Create and update documentation and asset/license tracking systems

Benefits

• A multifaceted wellness program encompassing the whole person – mentally, physically, and spiritually
• On-site fitness centers or fitness reimbursements
• Safety and cold-weather gear reimbursements

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED