IT Service Operations, API and Cloud Warehouse Integrations

S&P Global • Calgary, AB

75d

About The Position

About the Role: Grade Level (for internal use): 10 The Team: S&P Global Data Delivery is based on a robust, state-of-the-art Software as a Service platform powering the delivery of market data & information to clients. Meeting the most stringent performance standards in throughput, speed, and reliability, the platform supports multiple high-availability applications for professionals in financial and corporate institutions around the globe. The Data Delivery Operations group in S&P Global focuses on providing clients with world-class service and operational excellence. The initiative focuses on leveraging S&P Global’s highly regarded expertise in financial markets to develop innovative solutions to service client needs.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of relevant IT-focused experience
• Proven experience in API integration and programming skills in Python, Java, JSON, SQL, and XML.
• Knowledge of data warehouse solutions, including Snowflake, GCP BigQuery and Databricks
• Strong problem-solving skills with a technical troubleshooting background.
• Excellent communication skills for effective client and stakeholder engagement

Nice To Haves

• Experience with operational tooling and automation techniques.
• Proficient understanding of software systems and enterprise application development.
• Experience in AzureDevOps, Splunk, Salesforce, MS Excel, and Power BI.
• Ability to generate insights from operational metrics and drive performance improvements.

Responsibilities

• Design and implement customized file configurations tailored to client needs.
• Provide expert technical troubleshooting and problem-solving for API integrations.
• Deliver technical consultancy to facilitate smooth API integration processes, and data sharing into warehouse solutions, including Snowflake, GCP BigQuery and Databricks.
• Lead client migration projects from legacy systems to our Data Delivery platform.
• Champion process optimization and automation to enhance efficiency.
• Manage monthly KPI reporting, generating insights from operational metrics to drive performance improvements.
• Identify and specify application issues, collaborating with Product & Development teams for improvements.
• Engage proactively with senior clients and stakeholders to ensure alignment and satisfaction.
• Facilitate the Agile process for prioritization, coordination, and planning within the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level