IT Service Management Specialist
About The Position
This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system. The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server. The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation. The candidate will also be required to occasionally migrate software to the production and/or test environments. Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.
Requirements
- Extensive experience working in Production Control with mainframe or mid-range computer
- Familiarity with establishing job dependencies
- Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS
- Knowledge of CA Workload Automation DE or similar enterprise scheduling package
- Knowledge of z/OS JCL and TSO/ISPF
- Experience with mainframe compile, link, and bind procedures
- Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
- Excellent communication (oral and written), interpersonal, organizational, and analytical skills
- Strong understanding of standard SDLC methodologies
- Knowledge of IMS, D82
- Knowledge of UNIX
- Knowledge of PUTTY, WinSCP
- Familiarity with Rational Tools (ClearQuest and ClearCase)
- Familiarity with MS-Word and Excel
- Knowledge of PeopleSoft People Tools (Process Monitor)
- 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
- 5 years' experience escalating and documenting critical job failures and schedule problems.
- 5 years of experience with hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows.
- A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
- A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
- Education and/or experience which is equivalent to '1' or '2' above.
Responsibilities
- Monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system.
- Responding quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation.
- Occasionally migrating software to the production and/or test environments.
- Documenting problems.
- Setting up job flow dependencies.
- Executing/troubleshooting test flows.
Benefits
- Health insurance
- Pension plan
- Deferred Compensation Plan with 457, 401K and Roth IRA options
- Pre-tax Commuter Benefit program
- Pre-tax Flexible Spending Accounts programs
- Prescription drug coverage
- Dental benefits
- Vision care benefits
- Additional benefits through District Council 37 – Local 2627, the union that represents employees in this title.
- NYCERS Tier 6
- Social Security
- NYCE IRA
- annual/sick leave
- 12 holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
