IT Service Management Specialist

Computer Task Group, Inc • New York, NY

1d • Onsite

About The Position

This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system. The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server. The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/ or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation. The candidate will also be required to occasionally migrate software to the production and/or test environments. Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.

Requirements

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations.
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations.
• Education and/or experience which is equivalent to "1" or"2"above.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• Extensive experience working in Production Control with mainframe or mid-range computer
• Familiarity with establishing job dependencies
• Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS
• Knowledge of CA Workload Automation DE or similar enterprise scheduling package
• Knowledge of z/OS JCL and TSO/ISPF
• Experience with mainframe compile, link, and bind procedures
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
• Excellent communication (oral and written), interpersonal, organizational, and analytical skills.
• Strong understanding of standard SDLC methodologies
• Knowledge of IMS, D82
• Knowledge of UNIX
• Knowledge of PUTTY, WinSCP
• Familiarity with Rational Tools (ClearQuest and ClearCase)
• Familiarity with MS-Word and Excel
• Knowledge of PeopleSoft People Tools (Process Monitor)

Responsibilities

• Monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system.
• Responding quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation.
• Occasionally migrating software to the production and/or test environments.
• Documenting problems.
• Setting up job flow dependencies.
• Executing/troubleshooting test flows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level