IT Service Management & Operations Professionals
About The Position
Rising Star Resource Development Corporation is building a pipeline of qualified IT service management, service delivery, and operations professionals for current and future opportunities. Candidates may be considered for multiple openings, programs, and customer environments matching their skills, experience, work-location preferences, and clearance status. Specific duties, locations, schedules, and contract requirements may vary according to business and customer needs. Potential roles include Service Desk Manager, Incident Manager, Change Manager, Problem Manager, Knowledge Manager, IT Operations Manager, Service Delivery Manager, Release Manager, and ITIL Process Analyst. Positions may be performed remotely in designated areas of Virginia, Texas, Alabama, Colorado, Washington, Oregon, Georgia, North Carolina, South Carolina, Tennessee, Mississippi, Arizona, California, and Illinois. The company is headquartered in Dallas, Texas. Rising Star is a private nonprofit 501(c)(3) corporation and social enterprise that provides employment to people with disabilities, individuals facing employment barriers, and veterans. It provides facility support and temporary staffing contract services to federal, state, and local governments, as well as commercial businesses.
Requirements
- Experience in IT service management, service delivery, operations, or service desk work.
- Knowledge of ITIL principles and service management best practices.
- Experience with incident, problem, change, request, or knowledge management processes.
- Familiarity with ServiceNow, Jira Service Management, BMC Remedy, or similar platforms.
- Strong analytical, organizational, and communication skills.
- Experience collaborating with technical teams, stakeholders, and customers.
Nice To Haves
- ITIL Foundation or higher certification.
- PMP certification.
- Scrum Master certification.
- Lean Six Sigma certification.
- ServiceNow certifications.
Responsibilities
- Manage IT service desk and operational support activities.
- Lead incident, problem, change, release, or knowledge management processes.
- Monitor service performance, KPIs, and SLAs.
- Coordinate cross-functional teams to resolve issues and improve service delivery.
- Support ITIL-based process improvement and service enhancement initiatives.
- Prepare operational reports, dashboards, and documentation.
- Maintain governance, workflows, and operational procedures.
- Support technology modernization and organizational transformation efforts.
Benefits
- Medical insurance.
- Paid vacation.
- Paid sick days.
- Workers' compensation.
- Social Security benefits.
- Unemployment insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
