Manager, IT Service Management & Platform Operations

Ochsner Health • New Orleans, LA

4d

About The Position

This position ensures support for end users of software applications used across the organization and assigned affiliated entities. The role assigns work to direct-report employees, balances team skills and workload to support service quality and customer satisfaction, and coordinates with vendors to ensure appropriate support. It manages system maintenance and support costs and collaborates with hospital leadership on system selection, support, and process redesign. The position also performs related duties and ensures compliance with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. Travel throughout and between facilities is required. The role is based in a healthcare setting and includes the physical demands described in the job posting.

Requirements

• Bachelor's degree.
• At least 5 years of experience in healthcare information systems.
• Management experience.
• Computer skills and dexterity for data entry and retrieval of patient information.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient care process.
• Proficiency with Windows-style applications, role-specific software packages, and keyboard use.
• Knowledge of healthcare software applications.
• Ability to travel throughout and between facilities.
• Ability to meet the physical demands of Medium Work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly; mechanical lifting devices or team lifts should be used.
• Ability to sit for prolonged periods and to stoop, bend, reach, grab, and perform manual dexterity tasks.

Responsibilities

• Assign responsibilities and tasks to employees reporting to this position.
• Balance the skills and workload of the group to ensure effective support and customer satisfaction.
• Interact with vendors to ensure appropriate support.
• Manage the cost of system maintenance and support.
• Collaborate with hospital leadership on system selection, system support, and process redesign.
• Perform other related duties as required.
• Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory agency requirements, and ensure compliance.
• Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager