IT Service Engineer

Pivotal Systems • Fremont, CA

1d

About The Position

We are seeking a skilled IT Service Engineer to support and maintain our organization’s IT infrastructure, security posture, and end-user services. As an IT Service Engineer, you will be the backbone of our technical operations, ensuring that our corporate offices and manufacturing facilities remain secure, connected, and efficient. The ideal candidate will have hands-on experience with enterprise networking, Windows server environments, endpoint management, and security frameworks while providing high-quality technical support to our internal teams. This role will be responsible for maintaining reliable IT operations, assisting with security and compliance initiatives (ISO/SOC controls) , and supporting modern endpoint management solutions like Intune alongside the critical, “always-on”requirements of a production environment.

Requirements

• 3+ years of experience in IT systems administration or service engineering
• Strong experience with Windows Server and Active Directory
• Hands-on experience with Microsoft Intune or other MDM platforms
• Working knowledge of enterprise networking (switches, VLANs, firewalls, VPNs)
• Familiarity with security frameworks such as ISO 27001 or SOC 2 type 2
• Experience supporting cloud services (Microsoft 365 / Azure preferred)
• Strong troubleshooting and documentation skills
• Strong problem-solving and analytical skills
• Ability to work independently and manage multiple priorities
• Excellent communication and documentation abilities
• Customer-focused mindset with strong service orientation

Nice To Haves

• Experience with endpoint security tools, EDR/XDR, or DLP solutions
• Familiarity with automation (Bash Scripting) or (PowerShell Scripting)
• Exposure to backup and disaster recovery solutions
• Experience with network security appliances or cloud security tools
• Experience supporting manufacturing environments or operational technology (OT) systems is a plus
• CCNA
• CompTIA Security+
• CompTIA Network+
• MS Certs

Responsibilities

• Administer and support Windows Server environments , including Active Directory, DNS, DHCP, and Group Policy.
• Maintain and troubleshoot virtualized environments (VMware or Hyper-V).
• Support enterprise storage, backups, and system monitoring.
• Assist with server provisioning, patching, and lifecycle management.
• Troubleshoot and maintain LAN/WAN network infrastructure , including switches, firewalls, and VPN connectivity.
• Assist with network monitoring, traffic analysis, and performance optimization .
• Support firewall rule management and network segmentation initiatives.
• Deploy and manage endpoints using Microsoft Intune / MDM solutions.
• Configure device compliance policies, security baselines, and conditional access .
• Manage Windows device enrollment, patching, and application deployment.
• Assist in maintaining compliance with ISO 27001, SOC 2, or similar security frameworks .
• Support vulnerability remediation and security monitoring efforts.
• Help enforce endpoint security policies, DLP controls, and access management .
• Participate in security audits and documentation reviews.
• Provide support for infrastructure and enterprise applications.
• Troubleshoot issues across servers, networks, endpoints, and cloud services.
• Manage employee onboarding and offboarding processes , including provisioning and deprovisioning user accounts, system access, and hardware assignments.
• Configure new user environments including devices, applications, access permissions, and security policies .
• Ensure proper access removal, device recovery, and security compliance during employee offboarding.
• Document procedures, configurations, and system changes.
• Work closely with engineering, security, HR, and operations teams to ensure smooth user lifecycle management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed