IT Service Desk Technician | Hourly - Stockton, CA

Gee Automotive Companies • Stockton, CA

27d • $22 - $27 • Onsite

About The Position

The IT Service Desk Technician is the primary on-site IT support presence at the Stockton, California location. The role handles Level 1 and Level 2 support requests, troubleshoots technical issues, replaces and configures computers, and escalates more complex problems to the systems administration team. The technician works independently while collaborating with the broader, remote IT team and supporting consistent IT operations and security standards. This position offers exposure to varied technical challenges and opportunities for skill development.

Requirements

• 1–3 years of IT service desk or technical support experience, or equivalent education or training.
• Strong troubleshooting skills with Windows operating systems, Microsoft 365, and common business applications.
• Experience with basic networking, printer setup, and hardware support.
• Ability to work independently and manage priorities with minimal supervision.
• Strong verbal and written communication skills for supporting end users.
• Customer-service-oriented mindset, patience, and problem-solving skills.
• Valid driver's license and ability to travel throughout the local Stockton area.
• Must be at least 18 years old, have a clean driving record, and be able to pass a criminal background check and pre-employment drug screen.

Responsibilities

• Provide hands-on IT support for employees.
• Handle Level 1 and Level 2 support requests, including hardware and software troubleshooting, network connectivity issues, and account access problems.
• Manage computer replacements, setups, and configurations for new and existing users.
• Document issues and resolutions in the IT ticketing system and provide timely follow-ups and updates.
• Communicate recurring or critical technical issues to the systems administration team for resolution.
• Collaborate with remote IT team members to maintain consistent IT operations and security standards.
• Assist with network troubleshooting, printer issues, and general IT maintenance tasks as needed.

Benefits

• Employer-subsidized medical and dental insurance with comprehensive coverage options.
• Company-paid life insurance.
• Employee Assistance Plan and text-based telehealth.
• Voluntary short- and long-term disability, critical illness, accident, pet insurance, and additional life insurance options for employees and their families.
• 401(k) with company match.
• Paid time off accruing from Day 1.
• Exclusive employee pricing for employees and their families on parts, service, and vehicles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed