Service Desk Technician

Salal Credit Union • Seattle, WA

14d • Hybrid

About The Position

Salal Credit Union is hiring an IT Service Desk Technician to provide technology support to employees across the organization. The role focuses on resolving technical issues, deploying and supporting workplace technology, and ensuring employees have the tools they need. It is a hybrid position based at the Northgate headquarters. Team members work onsite each Wednesday and follow a rotating onsite schedule that includes one full week onsite every three weeks. A rotating Saturday shift is required approximately once every three weeks. Occasional travel to branches in the Seattle metro area is required; the employee must have access to a reliable vehicle for service calls.

The role serves as the first point of contact for employees seeking help with technology. It supports laptops, mobile devices, user accounts, IP phones, conference room technology, business applications, and critical business systems. The technician also contributes to IT projects, process improvements, documentation, incident response, compliance, and knowledge sharing.

Salal Credit Union describes its mission as breaking down financial barriers for community innovators and says it gives 5% of annual income to support people and causes in the communities it serves. The organization emphasizes employee growth and development and strives to maintain a workplace free from discrimination.

Requirements

• Associate degree in Information Technology or equivalent work experience.
• Access to a reliable, insured personal vehicle and a valid driver's license for occasional hardware delivery and on-site troubleshooting at area branches.
• Clean driving record.
• Proficiency with Microsoft Office Suite.
• Ability to succeed in a fast-paced environment while navigating rapid changes.
• Strong communication skills and advanced customer service skills.
• Ability to analyze information and problem solve through troubleshooting.

Nice To Haves

• At least one year of hardware and system support experience is preferred.
• CompTIA A+ certification completed within the first year of employment.

Responsibilities

• Serve as the first point of contact for employees and resolve a wide variety of technology issues while providing a positive support experience.
• Set up, deploy, and maintain laptops, mobile devices, and other workplace technology.
• Manage user accounts and system access throughout the employee lifecycle.
• Support IP phones, conference room technology, and business applications.
• Contribute to IT projects, process improvements, and documentation.
• Partner with teammates to respond to incidents, maintain compliance standards, and support critical business systems.
• Share expertise with coworkers and end users to build technical knowledge across the organization.
• Travel occasionally to area branches for hardware delivery and on-site troubleshooting.

Benefits

• Profit-sharing bonus program offering potential additional compensation.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Health savings account with annual company-paid contributions for employees enrolled in eligible high-deductible plan options.
• Paid time off, including vacation, sick, and holiday time.
• Tuition reimbursement.
• 401(k) plan with employer match.
• Monthly transportation subsidy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree