IT Service Desk Technician, 99 Main Office

Foodland Super Market Ltd.

50d•Hybrid

About The Position

Foodland Super Market, Ltd. is locally owned and operated and has been doing business in Hawai`i for over 75 years. Foodland is strongly committed to sharing our passion for extraordinary service, unmatched quality, and innovation, and delivering exceptional food and shopping experiences to inspire our community. We are searching for an IT Service Desk Technician to join our IT team.

Requirements

Demonstrated knowledge of Windows Operating Systems
Demonstrated knowledge of Microsoft applications
Must provide remote application support
Excellent communication skills
Strong problem-solving skills
Highly organized, with strong attention to detail and ability to multitask and manage time wisely
Ability to work as part of a team in a fast paced, deadline driven environment
Ability to work independently with minimal supervision
Must have experience with PC hardware
1 or more years of service desk (help desk) experience required
1 or more years of customer service experience required
Applicant must have a valid Driver’s license and have reliable transportation

Nice To Haves

Associate’s degree, A+, or similar technical certification preferred

Responsibilities

Answer end user telephone calls and emails in a prompt and professional manner
Accurately record incident information using the Service Desk ticketing system
Troubleshoot point-of-sale, application, hardware, telephone, and network incidents
Escalate incidents to level 2 based on initial troubleshooting
Computer and general IT equipment repairs
Load Windows computers and applications based on specified company configurations
Prepare point-of-sale system equipment
Travel to company locations to perform break/fix work and troubleshoot incidents related to hardware, services, and network

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