Dir of Infrastructure & Support (99, Main Office)

Foodland Super Market•Honolulu, HI

23h•Hybrid

About The Position

The Director of IT Infrastructure and Operations is responsible for leading the strategy, management, security, day-to-day performance and continuous improvement of the company’s technology infrastructure and IT operations. This role oversees enterprise systems, networks, cloud platforms, data centers, end-user technology, service desk operations, cybersecurity collaboration, vendor relationships, and operational standards to ensure technology services are secure, strong, and aligned with business objectives and needs.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent combination of education and experience may be considered.
5 or more years of progressive IT experience, including experience in infrastructure, operations, systems administration, network services, cloud platforms, or enterprise technology leadership.
3-5 years of people leadership experience, including managing technical teams, vendors, and cross-functional initiatives.
Demonstrated experience with enterprise infrastructure environments, including networks, servers, storage, virtualization, cloud services, identity and access management, endpoint management, monitoring, and backup/recovery solutions.
Strong understanding of IT service management practices, change management, incident management, disaster recovery, business continuity, and operational risk management.
Knowledge of cybersecurity principles, compliance expectations, audit requirements, data protection, and infrastructure security best practices.
Strategic leadership with the ability to translate business needs into practical, adaptable technology solutions.
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders and influence decision-making.
Strong analytical, problem-solving, prioritization, and decision-making skills in complex and time-sensitive situations.
Ability to lead through change, manage competing priorities, and drive accountability across teams and vendors.
Customer-service mindset with a commitment to operational excellence, continuous improvement, and measurable outcomes.
Strong team leader committed to the organization's values, culture, and objectives.
Able to synthesize complex ideas and data to formulate plans and actions.
Able to foster and build relationships internally and externally.

Responsibilities

Develop and execute the IT infrastructure and operations strategy in alignment with company goals.
Lead the teams responsible for network infrastructure, server and storage platforms, cloud services, data center operations, telecommunications, endpoint services, service desk, and enterprise operations.
Ensure availability, performance, reliability, and capability of critical systems, applications, and infrastructure services.
Evaluate emerging technologies and recommend solutions that improve security, performance and the capacity of company systems.
Lead infrastructure transformation initiatives and enterprise technology projects.
Establish and maintain IT operational policies, standards, procedures, controls, and service-level expectations.
Oversee cybersecurity operations in partnership with leadership, including access controls, vulnerability management, incident response readiness, disaster recovery, and business continuity planning.
Manage infrastructure modernization initiatives, including automation, system upgrades, and technology refresh planning.
Ensure infrastructure capacity planning and performance management.
Partner with business leaders and cross-functional teams to understand technology needs, prioritize initiatives, and deliver effective solutions.
Understand and live by Company mission, vision, values, guiding principles, and house rules.
Negotiate contracts and service agreements with technology vendors and service providers.
Any additional duties as assigned.