IT Service Desk Tech 1

Wonders of Wildlife National Museum & Aquarium • Springfield, MO

3d • Onsite

About The Position

We are hiring a dynamic IT Service Desk Tech I to join our team. IT Service Desk Techs does more than just trouble shoot problems and respond to service issues. Our IT Service Desk Techs support the entire staff of all the properties in Johnny Morris Foundation. IT Service Desk Techs have also been known get out of the office to feed the animals or turtles from time to time. About Wonders of Wildlife Johnny Morris' Wonders of Wildlife National Museum and Aquarium consists of an all-new 1.5-million-gallon Aquarium Adventure showcasing 35,000 live fish, mammals, reptiles, amphibians and birds, and immersive Wildlife Galleries that bring visitors eye-to-eye with the greatest collection of record-setting game animals ever assembled. Created by noted conservationist and Bass Pro Shops founder/CEO Johnny Morris, the 350,000-square-foot experience celebrates people who hunt, fish, and act as stewards of the land and water. Located next to Bass Pro Shops National Headquarters in Springfield, Missouri the campus is a centerpiece of America's Conservation Capital in Missouri's Ozark Mountains.

Requirements

• Troubleshoot problems and respond to service issues.
• Support the entire staff of all the properties in Johnny Morris Foundation.
• Constantly learning new information and keeping up with changes in technology.
• Use information to influence IS direction.
• Provide front line end user and systems support.
• Provide end-user training and support for hardware, software, and mobile devices.
• Provide orientation and guidance to users on how to operate POS systems.
• Analyze, enhance, and support Wonders of Wildlife processes that may span multiple computing environments.
• Serve as support and backup to the other Information Technology staff.

Nice To Haves

• Get out of the office to feed the animals or turtles from time to time.

Responsibilities

• Function as the in-house software and hardware specialist providing front line end user and systems support.
• Provide end-user training and support for hardware, software, and mobile devices.
• Provide orientation and guidance to users on how to operate POS systems.
• Analyzes, enhances, and supports Wonders of Wildlife processes that may span multiple computing environments.
• Serve as support and backup to the other Information Technology staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed