IT Service Desk Supervisor

University of North Texas System•Denton, TX

23h•$40,884•Onsite

About The Position

Provide support to all CMHT faculty and staff. Manage virtual calls/meetings/webinars for CMHT. Manage technology used in CMHT classrooms, which include laptops and printers. Manage CMHT IT student workers.

Requirements

Associate's degree in related field and two years of related computing work experience; or any equivalent combination of education, training, and experience.
Basic knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
Ability to operate computer keyboards and to install computer hardware.
Ability to assimilate, retain and utilize technical and applications-oriented information.

Nice To Haves

Prior experience with specific systems, equipment and software may be specified as needed by department.
Strong computer skills needed.
Ability to install operating systems and software on CMHT class laptops.
Excellent organization skills.
Strong written skills needed for documentation of processes.
Excellent customer service, communication, and interpersonal skills.

Responsibilities

Provide IT support to all CMHT faculty and staff
Manage CMHT ticketing queue
Install, monitor, and maintain instructional and class related software on CMHT classroom laptops and Virtual CMHT lab.
Manage virtual calls/meetings/webinars for CMHT.
Hire, train and manage CMHT Classroom Technology Assistant.
Create laptop charging/maintenance schedules every semester
Image classroom laptops and keep up to date on latest security standards
Supervise cardswipe activities at CMHT student events, Student advising, Career Expo, GDRRC Symposium, EIR; analyze data and report to faculty
Completes ongoing training and skill development in areas of responsibility
Provide support, consultation and training to CMHT students and faculty on computer hardware and software technologies