IT Service Desk Supervisor
University of North Texas System•Denton, TX
•$40,884•Onsite
About The Position
The University of North Texas System is seeking an IT Service Desk Supervisor to provide support to all College of Merchandising, Hospitality and Tourism (CMHT) faculty and staff. This role involves managing virtual calls, meetings, and webinars, as well as overseeing the technology used in CMHT classrooms, including laptops and printers. The supervisor will also manage CMHT IT student workers.
Requirements
- Associate's degree in related field and two years of related computing work experience; or any equivalent combination of education, training, and experience.
- Basic knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
- Ability to operate computer keyboards and to install computer hardware.
- Ability to assimilate, retain and utilize technical and applications-oriented information.
Nice To Haves
- Strong computer skills needed.
- Ability to install operating systems and software on CMHT class laptops.
- Excellent organization skills.
- Strong written skills needed for documentation of processes.
- Excellent customer service, communication, and interpersonal skills.
Responsibilities
- Provide IT support to all CMHT faculty and staff
- Manage CMHT ticketing queue
- Install, monitor, and maintain instructional and class related software on CMHT classroom laptops and Virtual CMHT lab
- Manage virtual calls/meetings/webinars for CMHT
- Hire, train and manage CMHT Classroom Technology Assistant
- Create laptop charging/maintenance schedules every semester
- Image classroom laptops and keep up to date on latest security standards
- Supervise cardswipe activities at CMHT student events, Student advising, Career Expo, GDRRC Symposium, EIR; analyze data and report to faculty
- Completes ongoing training and skill development in areas of responsibility
- Provide support, consultation and training to CMHT students and faculty on computer hardware and software technologies
Benefits
- Retirement Eligibility: TRS Eligible
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
