IT Service Desk Specialist

Mosaic Health • Fort Myers, FL

15h • $21 - $31 • Remote

About The Position

Provides onsite and remote IT support as part of the Mosaic Health Service Desk, delivering timely resolution of incidents and service requests while supporting end users and executive leadership with a high level of customer service.
The IT Service Desk Specialist is responsible for delivering remote technical support to end users across Mosaic Health. This role serves as a key point of contact for IT incidents and service requests, ensuring efficient resolution while maintaining high service standards and supporting day-to-day business operations.

Requirements

• 2–5 years of experience in IT support or Service Desk environments
• Strong knowledge of Windows, Office 365, and standard enterprise applications
• Experience with ITSM tools such as ServiceNow
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills

Nice To Haves

• Experience supporting remote enterprise environments
• Familiarity with healthcare or regulated industries
• Basic understanding of networking concepts
• ITIL Foundation certification or equivalent experience

Responsibilities

• Provide remote technical support for end users across the organization
• Serve as a primary point of contact for IT incidents and service requests, managing tickets in alignment with SLAs
• Troubleshoot and resolve hardware, software, network, and access-related issues
• Support laptops, desktops, mobile devices, and standard enterprise applications
• Assist with onboarding and offboarding, including provisioning and access coordination
• Collaborate with infrastructure, security, and application teams to resolve complex issues
• Maintain accurate documentation of incidents, resolutions, and processes
• Contribute to continuous improvement of Service Desk operations and user experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed