IT Service Desk Specialist
TRIMEDX•Indianapolis, IN
•Onsite
About The Position
The IT Support Technician provides timely and accurate end-user technical support. Works on routine hardware and software issues, with focus on day-to-day operational activities. Provides immediate on-call systems maintenance, support, and enhancements including installs/upgrades to hardware and software. Monitors and troubleshoots system performance. Works with team members in identification of trending issues as well as responsible departments in prioritization for resolution.
Requirements
- Asset Management
- Help Desk
- Technology Standards, Policies and Procedures
- Technical Troubleshooting
- Attention to Detail
- High school diploma or equivalent required.
Nice To Haves
- 1+ years of experience on a Service Desk/Help Desk team
- Associates degree in MIS Computer Science or related field
Responsibilities
- Provides 1st level support for enterprise hardware, software, network and other technical issues
- Ensures individual tickets are documented and managed timely
- Routes unresolved tickets to appropriate support groups for timely resolution
- Isolates trending support issues and works with other departments to prioritize resolution
- Identifies process efficiency improvements for optimizing performance
- Positively represents IT in new hire presentations and departmental meetings
- Based on project parameters, identifies, coordinates, participates, and delegates project tasks
- Assists with software installation, configuration and troubleshooting across multiple platforms
- Identify and resolve technical issues on multiple platforms
- Follow standard practices and procedures to analyze problems and/or data
- Escalates and collaborates non-routine technical issues or requests to senior members of the Service Desk or relative IT teams for resolution or fulfillment
- Analyze simple problems that have a set of possible solutions
- Able to determine the most appropriate procedure to follow
- Communicate with Service Desk team members, relative IT Teams, and end-users to receive and share information.
- Communicates with Senior Technicians and/or Manager on status of issues and decisions
- All other duties as assigned.
Benefits
- Shared success is built through meaningful work, recognition, and opportunities for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
