IT Service Desk Specialist – Level III

Kaimetrix • Washington, DC

2d

About The Position

Kaimetrix is seeking an IT Service Desk Specialist – Level III to provide advanced technical support for client-level hardware and software issues in a secure, mission-critical environment. This role leverages advanced troubleshooting techniques and knowledge base resources to diagnose issues, identify root causes, and implement effective solutions to maintain system performance and user satisfaction.

Requirements

• Minimum of 6 years of progressive experience in technical support or IT service desk roles
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
• CompTIA CASP+ or (ISC)² CISSP
• Active Tier 3 (T3) background investigation or ability to obtain and maintain

Responsibilities

• Utilize advanced troubleshooting techniques and diagnostic tools to identify root causes of technical issues
• Provide in-depth technical support for client-level hardware and software systems
• Collaborate with other technical teams as needed to resolve complex problems
• Document all troubleshooting steps and resolutions in the designated ticketing system to support knowledge sharing
• Leverage knowledge base resources to improve resolution efficiency and consistency
• Continuously identify opportunities to enhance support processes and improve customer satisfaction
• Ensure timely resolution of issues to maintain operational continuity and service performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior